13 Posts

September 25th, 2005 18:00

I have an X1 that has just started with that error today too.

3 Posts

September 26th, 2005 15:00

I'm having a similar problem with a D610 here.

Laptop boots to:
"WARNING: The TPM could not be initialized."
" Strike the F1 key to continue, F2 to run the setup utility"

TPM is the Trusted Platform Module and has controls in the system BIOS. I've tried enabling/disabling this, with no luck. Also, with this TPM error, the NIC is not usuable. If I didn't need the NIC, I could disable TPM to bypass the error.

I've also tried reflashing the system BIOS with no luck.

Odd that three machines are having a problem on the same day. I'll probably end up giving DELL a call today. I will post my findings here.

3 Posts

September 26th, 2005 18:00

First half hour was spent trying to make them understand that it was a post error and not a windows error.

Second half hour was him convicing me to run a system restore.

The last hour was him having me reinstall Broadcom TPM drivers over and over.

They are sending me a new motherboard to see if that resolves it.

13 Posts

September 27th, 2005 05:00

! I don't like the sound of this !

Let me know how you get on - I don't fancy sending my laptop off or whatever for no reason and it's just coming up to the time when I need this thing.

3 Posts

September 28th, 2005 16:00

Replacing the motherboard was a success. We had a long wait getting it here, but once installed, the machine worked fine. And if you think about it: why not? It's the TPM chip thats failing, and thats on the motherbaord. Replacing the motherboard replaces the chip...

I hope you guys have success in your replacements.

1 Rookie

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5 Posts

September 28th, 2005 18:00

Thanks Chir for the information. I have ordered a Motherboard as well.

13 Posts

September 28th, 2005 18:00

Well in my case I took my laptop to work and the error hasn't com back.
It could have something to do with either the LAN cable or power cable being connected during boot.

14 Posts

October 5th, 2005 19:00

I too just took a brand new D610 out of the box and got the same error. My unit was received the last week of 9/2005. Motherboard was replaced and all is okay. Must be a bad batch of boards or something.
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