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9 Posts
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129820
April 10th, 2013 03:00
Please Help: Laptop freezing while browsing internet
I have been having this problem since Monday. Everytime I try and multitask on the internet my laptop freezes and I am forced to shut it down. Before it only happened while I was multi tasking but now it's getting a lot worser. It often freezes while I'm waiting for a YouTube video to load and now while I was in the process of posting a thread right here about this issue! :emotion-9:
I did some research online and run into two possible problems; overheating and video graphics card.
It can't be overheating because my fan is working fine and I just ran a diagnostic. I can hear it running smoothly right now :emotion-20:
As for the video graphics card, I did play around the settings last week after I installed a game called Elder Scrolls V:Skyrim. I configured by entire computer to run on high performance but now I've reverted this change and the freezing still happens. What I can tell you is that while I'm playing the game for over an hour, the laptop doesn't freeze at all. It only freezes now while I'm on the internet for at least more than 20-30 minutes or even less. I'm on Safe Mode with Networking right now as I'm typing.
Please Help! :emotion-9:
Laptop specifications:
Inspiron 15R Windows 7 Home Premium Service Pack 1 64 Bit
Processor: Intel Core i5 2410M @2.30 GHz
Ram: 4 GB
Graphics: Integrated Graphics 3000 with switchable NVIDIA GT 525 GeForce.
Dell-Rajesh R
6 Operator
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3.3K Posts
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April 10th, 2013 03:00
Hi Blue9ite,
Does the computer freeze only while browsing? Check with different browsers like Google chrome, Mozilla Firefox.
If you are using Internet explorer, try an IE (Internet explorer) Reset/browser reset .
This Reset varies between browsers to browser.
Follow the below mentioned steps to Reset IE (Internet explorer):
I have provided a link below for more information on IE reset:
http://dell.to/11EkjXa
If the issue persists, check the status in Safe mode with networking (restart the computer and tap F8 on Dell logo. Select Safe mode with networking).
Now check if the computer freezes in safe mode with networking.
Awaiting your response!
Blue9ite
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9 Posts
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April 10th, 2013 15:00
Hi Rajesh,
I am actually using Google Chrome and that's where the freezing is often occurring. As for Safe Mode with Networking, no there is no problem at all. I will follow those instructions that you've mentioned to see if I face the same problem while using Firefox and IE. Will let you know what happens. Thanks for the reply.
Dell-Rajesh R
6 Operator
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3.3K Posts
0
April 16th, 2013 03:00
Hi Blue9ite,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.
Awaiting your response!
prabhudasc007
1 Message
1
March 14th, 2016 11:00
My Dell Lepto freez please help