Please follow the below steps which may fix the issue:
1. The first step which I would recommend is to remove the power cable and the battery. Hold the power button down for 15-20 seconds and then put the battery and the adapter back in and start the computer. Check if it works.
2. Please check the jack on the AC Adapter for any damage.
3. Have you tried with a good known AC Adapter?
4. Look for a green light on the A/C adapter or a blue light on the connector that connects to the computer.
If still the issue persists, restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS where you would be able to find AC Adapter Type under : Main Menu”., Let me know the status (None, Unknown or Shows the power). Press F9 to reset the BIOS to factory default.
I would also suggest you to update latest version of system BIOS from the link mentioned below:
If the issue still persists and your System is under warranty please provide me the Service Tag or the Express Service Code of the system in a private message.
2. I checked my ac adapter, i think its working fine.
3. Not yet.
4. Green light on the A/C adapter working fine also.
5. About checking AC Adapter Type in BIOS settings,two things happend......
(a) Firstly i restart my laptop while my battery was charging well, that time 'AC Adapter Type'=65W.
(b) Secondly I disconnect the ac adapter, shut down my laptop,then connect the ac adapter again, power ON my laptop and go to BIOS settings. This time 'AC adapter type'=unknown.
I still didnot update my BIOS yet. Is this the last solution? Im afraid if there is any risk updating the BIOS because I have no warranty now.
Prateek K
2 Intern
•
943 Posts
1
December 13th, 2012 12:00
Hi,
Please follow the below steps which may fix the issue:
1. The first step which I would recommend is to remove the power cable and the battery. Hold the power button down for 15-20 seconds and then put the battery and the adapter back in and start the computer. Check if it works.
2. Please check the jack on the AC Adapter for any damage.
3. Have you tried with a good known AC Adapter?
4. Look for a green light on the A/C adapter or a blue light on the connector that connects to the computer.
If still the issue persists, restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS where you would be able to find AC Adapter Type under : Main Menu”., Let me know the status (None, Unknown or Shows the power). Press F9 to reset the BIOS to factory default.
I would also suggest you to update latest version of system BIOS from the link mentioned below:
http://dell.to/Xid8wb
You can also refer to the link for AC Adapter and Battery issue: http://dell.to/Jz6rUA
You can refer the Dell Article 266440 on www.support.dell.com
If the issue still persists and your System is under warranty please provide me the Service Tag or the Express Service Code of the system in a private message.
Please reply if you have any further questions.
Thanks & Regards
Prateek K
#iworkfordell
kowsar89
3 Posts
0
December 17th, 2012 10:00
1. I tried first step, but not working for me.
2. I checked my ac adapter, i think its working fine.
3. Not yet.
4. Green light on the A/C adapter working fine also.
5. About checking AC Adapter Type in BIOS settings,two things happend......
(a) Firstly i restart my laptop while my battery was charging well, that time 'AC Adapter Type'=65W.
(b) Secondly I disconnect the ac adapter, shut down my laptop,then connect the ac adapter again, power ON my laptop and go to BIOS settings. This time 'AC adapter type'=unknown.
I still didnot update my BIOS yet. Is this the last solution? Im afraid if there is any risk updating the BIOS because I have no warranty now.