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jakora
Bronze

Power Adapter Error message & Battery Not charging!

I am having Inspiron-6400 (XP SP3) laptop. 2 years old. Suddenly I am getting the following message for the past two days:

"Your system will operate slower and the battery will not charge. Please connect a Dell 65W AC adapter or higher for best system operation."

That error message comes when I plug in the AC adapter to go to AC from battery.

It results in Battery not charging. That is a big problem. The tray-icon just shows 'On AC Power' and the 'Charging' indication does not appear any more.

A related message is also seen when I reboot the laptop, at the start itself. That message adds a suggestion by saying 'Try to reseat the power adapter'. Reseating it does not help. Though, a couple of times it helped. So I am not sure what this mechanical / reseating thing has to do with this error.

Overall, it is frustrating. It will be great if someone can help me with the exact solution for this, other than going to Dell requesting for paid-service support.

 

41 Replies
DRHDRL
Copper

Re: Power Adapter Error message & Battery Not charging!

I am having the same problem with my Studio 1735, 5 months old.  I removed and reinserted the battery, which seemed to fix the issue (at least for now).  Anyone else having the same problem, and if so, anything else that needs done to fix it?  Thanks.

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Mary G
Diamond

Re: Power Adapter Error message & Battery Not charging!

Sounds like your battery has failed and needs to be replaced. Remove it and just use the adapter to avoid seeing the error. Batteries need to be replaced after 2-3 years or so. If you don't need the mobility, you don't really need to replace it. Batteries are expensive.

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cia2a
Copper

Re: Power Adapter Error message & Battery Not charging!

I am having the same problem on an XPS1530 that is less than 1 year old and had the same thing on an Inspiron 1521. What gives I emailed Support and got no reply

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KirkD
Diamond

Re: Power Adapter Error message & Battery Not charging!

The battery is not getting a signal from the charger as to what charger is being used. This signal is sent via the small wire you see in the middle of the DC power plug. Either the wire in the charger cord is broken, or the connection from the laptop DC socket to the system board has broken. Both are common, with the socket problem more often. The first thing to do is either try your charger on another laptop, or try another charger on yours. If the charger is good, then the power socket needs to be replaced. Fortunately, on the E1525 (and the M1530), the power socket is not soldered to the system board, but is a small board that plugs into the system board. It will be repaired under warranty, but is inexpensive and not too difficult to replace yourself if out of warranty.

If the charger is bad, you can purchase official Dell chargers from third-party suppliers for much less than Dell charges. I would get the 90 watt charger, even if the laptop came with the 65 watter. Dell supplies some laptops with 58 watt batteries with the 90 watt unit.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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jakora
Bronze

Re: Power Adapter Error message & Battery Not charging!

Thank you KirkD for the nice inputs. Due to logistics reasons, I have  no way to take my adapter to another computer to check out. But I had a chance to try a borrowed adapter from somewhere else and it is able to charge my battery fine. So I should suspect the charger cord should be broken in mine? Not sure if I should fiddle with it by cutting, checking continuity etc. I have the risk of totally damaging the only power adapter I am left with.. after the series of 3 failed adapters lying on my desk! You know.. I have spent thousands of bucks on these adapters.. and I really wish I stop spending for my DELL laptop any more.

Let me know if you or anyone has some good tips to get this problem resolved.

Thanks very much.

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KirkD
Diamond

Re: Power Adapter Error message & Battery Not charging!

These chargers usually have this problem from wrapping the cord around the charger or by "over flexing" the cord. I have seen some cords where the outside insulation has pulled out of the DC plug because of careless handling. In addition, the small wire in the plug might be bent and not making good contact. Some people have had success by simply removing and reinstalling the battery while plugged in. Others claim the charger will begin to charge if plugged in after the laptop has been booted on battery power. 

 

 

 

 

 

 

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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jonathannc
Copper

Re: Power Adapter Error message & Battery Not charging!

thanks to the chap that pointed out the plug has 3 wires not two, I stripped apart the plug and made good the problem..then using an old trick to kick start the 6 cells inside the battery pack which are wired in 3 pairs, the charge system now detects the batteries. before they had fully discharged causing little to no charge current being drawn ,hence causing the charging system to switch off. ie green charge light on for 5 seconds, then 4 orange pulses which repeats. would go into better details which would result in this post being removed again.

 

 

 

 

 

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jakora
Bronze

Re: Power Adapter Error message & Battery Not charging!

Hello Jonathannc.

Great to know that you could fix the problem by stripping it apart. I was the one who started this posting thread. Can you help me with a bit more information on what exactly I should do to get this problem fixed? I continue to have the same problem --- the battery does not get charged; laptop works fine on mains power; Exactly same as you described your problem in the earlier message. If you can describe how I should fix it, it will be a great support to me and everyone who is stuck with the same issue. Please.

thanks a lot.

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KirkD
Diamond

Re: Power Adapter Error message & Battery Not charging!

Easiest thing to do if the unit still works on AC is to buy an external charger to charge the battery when needed. This is much cheaper than getting a system board repair. Be aware that the problen is most likely a broken solder connection fror the DC power jack to the system board because of stress on the socket by the power cord. This will eventually get worse because the socket can wiggle more once a connection is broken. The socket has usually four physical connections and three electrical connections, but the soldering is not beefy enough. Resoldering the socket is not trivial.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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