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120553
March 2nd, 2016 14:00
Precision 7510 blue screen resolved
I have a Precision 7510 i7, 16GB, NVMe, Quadro M2000M, IGZO 4k
From day one, when I started Dell's Support Assist, I got a blue screen (BSOD). I also saw ~1-4 random BSOD a day (error msg BAD_HEADER_POOL) for about 3 weeks. The machine performs much faster than my previous machine, so I decided to put up with it a while so I could finish my current project with it.
When the project was done, I called Dell Tech Support and described the problem, and without hesitation, they replaced the machine. "OK", I thought, "That was easy."
New machine (got it very fast, like 5 days) = BSOD when starting Support Assist right out of the box. So I emailed back to the rep (Neil, was very helpful) and let him know. He did a little more digging and recommended that I uninstall Support Assist and Dell Precision Optimizer because perhaps there's a problem with the NVMe drive with those apps. (Interestingly, when I run Dell's boot-up diagnostics, it fails right away because it says the hard drive isn't installed. I can ignore and the rest of the diags run properly. Probably related.) So I uninstalled Support Assist and Dell Precision Optimizer and haven't had a BSOD since. Nice!! Neil advised that the Dell Precision Optimizer isn't going to really gain me any performance based on my machine's config, plus I can just use web support, so nothing is lost. On one hand, the DPO did have a nice "analyze system" feature that gathered relevant event logs, but I can always just look at those in the Event Viewer. Hopefully, now that the BSOD is gone, I won't give a flip about my event logs.
A separate issue is a blank screen when disconnecting an HDMI cable and Switchable Graphics is disabled in BIOS, but Dell has acknowledged that should be fixed in a forthcoming BIOS update. Overall though, I really like this machine, and I hope this information helps someone else!


robert p
6 Operator
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9.4K Posts
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March 3rd, 2016 11:00
Hi Robothairgel,
Thanks for posting about your positive experience! We certainly enjoy hearing that your issue was resolved.
Regards,
Robert
Jared Rude
3 Posts
0
March 17th, 2016 19:00
I have the exact same problem with nearly exactly the same system. Primary difference is I have 32GB and the lower end display.
Did your BSOD return? Pro Support has not been able to fix my system and frankly I wish I'd called two months ago because I'm at the point where I just want to return it and be done with it and buy something else.
Thanks for the info, I'm going to try uninstalling those now.
robothairgel
3 Posts
0
March 17th, 2016 20:00
The BSOD has not returned after uninstalling those applications.
Jared Rude
3 Posts
1
April 6th, 2016 07:00
Thanks for the help.
It's been a few weeks not since I uninstalled Support Assist and Dell Precision Optimizer, and my system has not blue screened since the uninstall.
I still have two Win7 OS files which are corrupt that show up when running sfc, but for now the system has been stable, and the problem of WiFi not being able to find the default network even though it would find every other network, has gone away.
Hope this helps someone else out there.