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3 Posts
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18589
February 17th, 2010 08:00
Precision M6300 BSOD wmiacpi.sys Dell Quickset XP SP3 Bug
Hi Everyone,
We have been experiencing some intermittent blue-screens with a Precision M6300. After running several hardware test (HDD, CPU, RAM) which all came back fine, we concluded it was a software problem and just re-formatted and re-installed windows. However, the problem came back soon after (after software was re-installed) so we further investigated particularly looking at any driver conflicts.
Using Windows Driver Verifier, it was (eventually) established that it was the Dell Quickset that was causing the following BSOD:
IO SYSTEM VERIFICATION ERROR in wmiacpi.sys (WDM Driver error 20e)
wmiacpi.sys+152f at B79CB52F
We have had no choice but to remove the quickset for the time being (not ideal). We are fully up to date with drivers for the BIOS (A13) and Quickset (8.3.17) and windows is fully patched.
My questions are: has anyone else experienced this? Does anyone have a solution to the problem? Is there a later version of the quickset we should be using?
Any help would be appreciated. If any more information is required please ask.
Thanks,
James
papirek
2 Posts
0
March 10th, 2010 10:00
Hi,
I have exactly the same problem. With E4200 after stop BAD_POOL_CALLER and after verfying drivers through VERIFIER the BSOD appeared :
IO SYSTEM VERIFICATION ERROR in wmiacpi.sys (WDM Driver error 20e)
wmiacpi.sys+152f ....
Anyone who helps us ?
Best regards , LUBOS
adeys
3 Posts
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March 11th, 2010 01:00
Hi Lubos,
We have solved our original problems of random blue screens. Turned out to be a faulty memory module. It was so hard to pin down because the memory modules passed multiple tests, but we eventually swapped out the modules with another machine and found the original worked fine and the new machine (with the faulty modules) started to blue screen.
I suggest that you swap out the memory module(s) or try each module separately (if you have more than one) and see if the problems go away. Dell agreed to swap our faulty memory module with a replacement under warranty.
Admittedly, we have not tried running quickset again with the verifier turned on, but with the replaced module the laptop is working perfectly.
I'm not sure why the memory module passes tests but is the cause of the issue. I think it must be that the memory module loses some data after time (possibly due to power loss) and then when a driver or application access it you start to get blue screens. A test might not show this because it writes to the memory and then reads it back (with little time delay). That's the only explanation I can come up with.
Hope that helps, if you do try it and the quickset does work with verifier please let me know (I cannot easily test this as the laptop is back with another employee).
James
papirek
2 Posts
0
March 26th, 2010 15:00
Thank You.
After mainboard replacement a week ago (didnt help) a day before yesterday I replaced memory modules, so I hope this will help. Today it has been OK. Want to be sure, I've reinstalled XP too.
Best Regards.
Lubos.
tonyEastwood500
1 Message
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June 15th, 2010 04:00
I have been experiencing regular Blue Screen of Death with a BAD_POOL_CALLER message on an E4200 that had been running satisfactorily for around a six months. (windows XP). The only driver change recently was to upgrade to the video to GM45/GE45/GS45 v.6.14.5029. A07. I'd like to try a roll back on that driver but none is available.
Am I correct in thinking that I should primarily suspect the hard ware at this point? I've looked all over the Dell site for any way of writing to them and getting an answer, but so far in vain. What is the simplest way of asking a question from a DELL person? I can't find any.
many thanks
tony Eastwood
adeys
3 Posts
0
June 15th, 2010 06:00
I think the ideal thing to try is to use some other memory modules in the faulty machine and see if you get any improvement. We are lucky that as a business we have an account manager that we can contact in the event of any problems we may have. It sounds as though you are a home user so I'm afraid the only channels you can go through will be the normal support routes. You should be able to find a phone number somewhere to contact someone, but you may find that they will not be any help or will probably just ask for the laptop to be returned (which I certainly wouldn't like to do).
Ideally get hold of some compatible memory modules and swap them out. Or if it has two memory modules try only using one for a while and swapping over if you still experience issues.
adey