Hi phanvanhau11,

Thanks for the post. I would first recommend clearing the USB driver bang from your system, This is likely the USB 3.0 driver that I have linked below. After clearing this bang Uninstall all DDP and Control vault software that is currently installed on your system and reinstall, make sure you reinstall in the following order: (these links are for a 64-Bit Windows installation)

Data Protection | Access — Driver Package - http://ftp.dell.com/FOLDER95244M/5/DDPA_drivers_A03_R308498.exe

Data Protection | Access – Middleware Package - http://ftp.dell.com/FOLDER23312M/1/APP_WIN_R308511.EXE

Data Protection | Access – Application Package - http://ftp.dell.com/DellDataProtection/APP_WIN_R300733.EXE

NEC USB 3.0 Driver

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=5XD8K&fileId=2988045488&osCode=W764&productCode=precision-m6600&languageCode=EN&categoryId=CS

Operating Systems

• MS Windows 7 32-bit
• MS Windows 7 64-bit
• MS Windows Vista 32-bit
• MS Windows Vista 64-bit
• MS Windows XP
• MS Windows XP x64

For other Alternate driver versions see: http://ftp.dell.com/Pages/Drivers/precision-m6600-all.html 

Let us know how it goes,

and...

when i see in control panel.

The Biometric divice not exits....

Hi! Thank you for suport me. I followed your guide. 

1- uninstall all drive usb and fingerpirnt sensor -> reset my laptop.

2 - install Dataprotection (DP) - drive package

3- install DP - middleware package

4 -install DP - app package

5 - Intall USB 3.0 NEC -> reset my laptop.

BUT...

the Data protection: - No fingerprint reader found - ( RN: 02000051 )

I very happy when you reply me soon!

thanks! 

Thanks phanvanhau11,

Sorry to hear the fingerprint reader is still not functioning. Could you confirm if the hardware is now listed in the device manager or does the system still list ‘w/o with/out’ fingerprint reader?

If the hardware is being detected – are you able to configure the device through the Windows log in software - http://windows.microsoft.com/en-us/windows7/can-i-use-a-fingerprint-reader-with-windows

If the hardware is not being detected I would suggest updating your systems BIOS to the latest release - http://ftp.dell.com/Pages/Drivers/precision-m6600-all.html#BIOS Then checking the physical connection of the fingerprint reader to the motherboard:

If the BIOS is updated and the connection good but the hardware is still not detected the device has likely failed and may need replacing.

Thanks,