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67623

May 6th, 2015 12:00

Problem during installing IDT audio driver in inspiron n5010

I am using Inspiron N5010, OS- Win 7(64-bit)....

i am unable to instal  IDT audio driver which i downloaded from dell product support....

it says" hardware detected is not supported by IDT software package"....

now there is no sound drivers installed in my laptop....

Could anyone help me, please? How could I install it?

Thanks

6 Operator

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3.4K Posts

May 6th, 2015 13:00

Hi Vimal119,

 

Welcome to the Dell community forum

 

Request you to check in device manager to see if there is any yellow exclamation marks if there is any for the audio device please right click and update. Try to update the driver from this link again  http://dell.to/1cntSBp  , please make sure that you complete the windows update as well .Feel free to get back to us if you have any concerns we will be glad to assist you. 

2 Posts

May 8th, 2015 22:00

Hi Sreejith,

Thanks for the reply...

As-suggested i checked device manager, there was yellow exclamation mark & i tried to update it. But it says drivers are up to date.

I try to install audio driver from the above link but Error message popped says "the hardware detected is not supported by IDT software package. the instal will be aborted"...

one more info regarding this issue ..Sound icon in my taskbar shows with mute sign saying no speakers & headphones plugged in. i checked playback devices there is no speaker or headphone icon only AMD HDMI output shown...

kindly suggest me what to do...

thanks

6 Operator

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13.6K Posts

May 9th, 2015 06:00

one more info regarding this issue ..Sound icon in my taskbar shows with mute sign saying no speakers & headphones plugged in. i checked playback devices there is no speaker or headphone icon only AMD HDMI output shown...

The audio hardware on the motherboard (the codec) could have failed.  Run the the Dell 32-bit Diagnostics audio tests to confirm that the hardware is still working. [The diagnostic is named "32-bit" because it runs in its own 32 bit operating system. The fact that your Windows is 64 bit does not matter.]

If the motherboard audio codec has failed you can get a usb audio jack for audio. The usb jacks have their own audio codec.

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