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March 20th, 2009 12:00
Problem with "Generic USB Hub" and with a Logitech V-550 Nano
I've recently bought a Logitech V550 Nano Laser Mouse for my laptop. I've been able to make it work on every computer, EXCEPT MINE!
I've a Dell Inspiron 9400. When i connected the mouse to my computer, i got this message saying that a USB Receiver was connected, and that it will look to find a suitable driver for it, and end-up with nothing. It can't find anything, and there's no driver with this mouse. I've downloaded & installed the SetPoint software for this mouse but there's no driver in it.
So i think the problem came from my USB ports. Tried in every ports, same result and i ended up with a bunch of ghost devices. So i've done a clean-up and removed all the ghost devices, and removed everyting from Universal Serial Bus Controllers in the Device Manager, and launch a redetection. It detected everything normally, except one: GENERIC USB HUB doesn't come under Universal Serial Bus Controllers, its shown under "OTHER DEVICES" as an "USB Device" with a "?" and "!" to say that there's something wrong.
Where can i find this GENERIC USB HUB driver? I've tried to reinstall the ChipSet driver for my laptop, but no luck, its not in it...
If you can help me with my mouse also, it would be appreciated. But i need to solve this problem first.
Thanks
Christian
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TheRealFireblad
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4.6K Posts
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March 21st, 2009 05:00
Have you checked Device Manager Christian, to see if the USB controllers are being recognised, or have yellow exclamation marks next to them?
You could try disabling/uninstalling them, then rebooting the system. The OS should reinstall default drivers for them again?
Alternatively... just try reinstalling the chipset drivers, since those are what control all the ports?
You shouldv'e received a drivers disc with your system, but you can obviously get them off the Dell website if necessary?
Getting the ones off the website, is actually a better idea, because they're likely to be newer than the ones on the drivers CD.
cdebel
9 Posts
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March 21st, 2009 22:00
I've solved my problem, but for the benifit of others, i'll explain what i've done.
Yes, i've checked the Device Manager. I had an item "USB Device", not recognized. I knew it was the Generic USB Hub. I've tried to "reset the drivers" by doing this:
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usb.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbport.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbprint.inf
And found out that USB.INF was not on my harddrive. So i've tried to find it somewhere, and finally got it from a VM running the same environment than my laptop (Win XP Pro SP3). So i've copied the USB.INF and USB.PNF to my laptop, did an update on the USB Device, then it found out that it was a Generic USB Hub.
Before this, i've noticed that my bluetooth was not working anymore.
Once it recognized it as a Generic USB Hub, my Bluetooth minicard got discovered (it was not appearing as unrecognized device).
The system started to recognize a lot of stuff like the USB Receiver, the Nano mouse and stuff....
I'm not sure where this driver come from. I think it come with Windows or some Service Pack for Windows, and not Dell because i've mostly reinstalled everything from Dell and the USB.INF file never been created. And since it was in my VM, i'm sure its not from Dell because in the VM i've not installed any Dell stuff since all drivers are generic for VMWare.
I don't know why this file have been deleted. Probably because i've uninstalled my previous mouse driver?
Anyway, now everything is back to normal... Nano Mouse, Bluetooth 355 mini card, etc...
Thanks anyway for your tips,