1. Plug in headphones into the headphone jack and listen. You want to find out if the problem is only with the speakers or more widespread.
2. If you hear sound in both sides of the headphones, but, when you unplug them, in only one side of the speakers, test the speakers by running the ePSA audio test.
> Re-start the computer and tap the F12 key as soon as it starts to boot up. If the computer boots to Windows re-start the computer and try again.
> Select 'Diagnostics' from the boot menu, then press the Enter key. The ePSA tests should open.
> Look for a "Perform Quick Audio Check" button on the bottom right side of the ePSA main menu screen. Press the button and listen for the beep tones from the speakers.
The Quick Audio Check is a hardware test. If you do not hear the tones through the left speaker during the test then the speaker has failed or become disconnected. Contact tech support if the speaker fails the test.
3. If the speaker passes the test (if you hear tones through it) but still no sound through it when you boot back into Windows, then there is a software problem. Try re-installing your audio driver. Open the Device Manager and expand the Sound....Controllers category. Find the Realtek High Definition Audio Device and right click on it to open the context menu. Select to "uninstall" but do not check the box to "remove the software for this device". Restart the laptop and Windows will reinstall the driver.
4. If doing step 3 does not help then go to the Inspiron 7537 support page, click on "find it myself", click the blue "change OS" button and select your laptop's operating system, expand the Audio category, and download & install the Realtek audio driver there.
If you need more help, reply back with the results of everything you tried to do, and be sure to mention which operating system the laptop has.
Jim Coates
4 Operator
•
13.6K Posts
0
April 18th, 2016 06:00
Hello. Test the problem this way.
1. Plug in headphones into the headphone jack and listen. You want to find out if the problem is only with the speakers or more widespread.
2. If you hear sound in both sides of the headphones, but, when you unplug them, in only one side of the speakers, test the speakers by running the ePSA audio test.
> Re-start the computer and tap the F12 key as soon as it starts to boot up. If the computer boots to Windows re-start the computer and try again.
> Select 'Diagnostics' from the boot menu, then press the Enter key. The ePSA tests should open.
> Look for a "Perform Quick Audio Check" button on the bottom right side of the ePSA main menu screen. Press the button and listen for the beep tones from the speakers.
The Quick Audio Check is a hardware test. If you do not hear the tones through the left speaker during the test then the speaker has failed or become disconnected. Contact tech support if the speaker fails the test.
3. If the speaker passes the test (if you hear tones through it) but still no sound through it when you boot back into Windows, then there is a software problem. Try re-installing your audio driver. Open the Device Manager and expand the Sound....Controllers category. Find the Realtek High Definition Audio Device and right click on it to open the context menu. Select to "uninstall" but do not check the box to "remove the software for this device". Restart the laptop and Windows will reinstall the driver.
4. If doing step 3 does not help then go to the Inspiron 7537 support page, click on "find it myself", click the blue "change OS" button and select your laptop's operating system, expand the Audio category, and download & install the Realtek audio driver there.
If you need more help, reply back with the results of everything you tried to do, and be sure to mention which operating system the laptop has.