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2 Posts
0
20804
July 14th, 2013 23:00
Recovery Error
I bought my Inspiron 3520 almost a year back. Recently i ran "Refresh" to clean my pc. It only uninstalled all the files I installed, so next day i ran restore to factory setting to completly clean out my pc. I think something went wrong somewhere after that and it went to a blue screen 30 mins later or so ( It was loading or doing all stuff till then) the blue screen sayed "Recovery Your PC needs to be repaired - A required device isn't connected or can't be accessed -- Error code: 0x00000f -- you'll need to use the recovery tools on your installation media. If you don't have any installation media(like disc or USB device), contact your system administrator or PC manufacterer. -- Press Enter to try again -- Press F8 for startup settings -- Press Exc for UEFI Firmware settings. If i press enter or f8, it says File:\\Windows\system32\winload.efi. I do not have the recovery disk. I only got drivier and utility disc when i bought my system. I took it to best buy and they said i could download the recovery/repair software from microsoft and run it, but i dont know how. Please help... :(
DELL-Munawar P
748 Posts
0
July 15th, 2013 01:00
Hi DellBegineer,
It is unfortunate that your computer is not booting to the desktop screen, you should have got the Windows 7 / 8 operating system disc which came along with the computer.
You can try performing a PC Restore by clicking on the link which has following steps.
http://dell.to/18XtIMt
And also please provide us the Service tag of your computer on a private message so we can check the computer and its order details and let you know what else has to be performed. To send a private message, click on my user name and select start conversation
Let us know if this helps
DELL-Andrew F
249 Posts
0
July 15th, 2013 04:00
Hi DellBegineer,
Good day and welcome to the community!
Thanks for reaching out to us and am sorry for all the trouble experienced. I'm glad to assist you further with your concern. Just accept my friend request and send me the service tag via private message together with the name on accout, address, phone number and email.
Thanks and Regards,
DellBegineer
2 Posts
0
July 15th, 2013 11:00
I clicked on the link you provided, but it requires me to go to control panel and all that stuff... but all i see now when i boot my laptop is the blue screen after dell logo :(