Reinstall "DellDataSafe Local Backup"

If I follow steps 1 through 9 of "http://dell.to/16payKB" to check if I get the option for ‘Dell Data Safe Local Backup & Restore’ or ‘Dell Factory Image Restore’."  What exactly does that tell me regarding the information I get on what to do? 

On the "http://bit.ly/bbYoho" link I clicked on Step 1 to download the DSLCheck.exe app.  And what is very strange that I have never seen before: it only stays in my download folder for a moment then disappears.  Therefore I am unable to download this app.  But I did run the DSLCheck app from IE successfully, however I never did see a result.  No popup. Nothing. I wish I knew why this is.

I think that I am still stuck.

Hi DellLapi,

You may have the recovery partition; however it could be the recovery image that has gone bad.

You may try to check if you get the option for ‘Dell Data Safe Local Backup & Restore’ or ‘Dell Factory Image Restore’.

You may follow the steps listed in the link below; however do not try steps beyond Step 9 as that would delete data.

The link is http://dell.to/16payKB

Click on the link and chose the operating system.

You may also refer to the link below and follow the steps provided on the right side to install the application.

The link is http://bit.ly/bbYoho

Please feel free to reply for any further assistance. I will be glad to assist you further.

Hi DellLapi,

Please run the following Tagrecovery file which will tag the restore partition.

http://dslbdownload.datasafelocalbackup.com/utilities/TagRecoveryPart.zip

After extracting the file, right click and run as Administrator. The tiny window would flash for a moment and disappear. No confirmation box will be displayed.

The above step may take some time. Once done, proceed with installing Data Safe Local from the link below

http://bit.ly/jmNmZt

Keep me posted with the information. I will be glad to assist you further.

I ran Tagrecovery.exe as Administrator and there was no popup and I don't think it ran at all.  It never showed up in the Task Manager.  I don't know what to make of this.  So, for the heck of it I tried to reinstall Dell DataSafe Local Backup.  Got the same error as before.

PS.  Thank you very much for all of your assistance, I really do appreciate you.

Hi DellLapi,

Thank you for sharing the information. I am replying on behalf of Dell-Kuldeep M. Please try performing PC Restore which will reset the system back to factory default and you shall have the Dell DataSafe Local backup installed on the system. Please try the below mentioned steps:

• Start the computer.
• Tap the F8 key on the keyboard during the startup process until you see the Windows Advanced Options menu on the screen.
• Press the Down Arrow key to select Repair Your Computer and press the Enter key. The System Recovery Options window appears.
• Select your Language and click Next.
• Log in as administrator or a user with administrative rights and click OK.
• Click "Dell Data Safe Restore & Emergency Backup".
• Select other System Backup and more options.
• Select Restore my computer.
• Confirm the restore and continue.
• Select Factory Image restore.
• Select Restore your Entire System to a Previous Date or Factory State Without Preserving New or Changed File.
• Choose Yes and click Next to continue.
• Progress status appears. Click Restart to initiate restoration process.

Note: Please backup the data as this process will lead to data loss.

Hope this helps. Please reply if you have any questions.