It could be a loose connection issue or issue with the memory module(chips) connector slot which is part of the motherboard.Since the system is booting after the memory module(chips) are reseated it should not be an issue with the RAM(memory module) chips.
If reseating the memory modules has not fixed the issue completely I think your system needs to be serviced and motherboard(which has the RAM connector slot) needs to be replaced.
For the back light keyboard check if its turned on in Windows Mobility Center(Click on start,Control Panel). If it shows its turned ON and still if it does not work,go to file path c:\program file\dell\quickset and double click on Launch BacklitKB.exe.Let me know what you get when you double click on it.
To check if I can help you set up the service call,please private message me your system service tag number.To private message click on my user name and click start conversation.
DELL-Roshan L
4 Operator
•
4.4K Posts
0
December 3rd, 2012 23:00
Hi DooDahMon,
Welcome to the Community,
It could be a loose connection issue or issue with the memory module(chips) connector slot which is part of the motherboard.Since the system is booting after the memory module(chips) are reseated it should not be an issue with the RAM(memory module) chips.
If reseating the memory modules has not fixed the issue completely I think your system needs to be serviced and motherboard(which has the RAM connector slot) needs to be replaced.
For the back light keyboard check if its turned on in Windows Mobility Center(Click on start,Control Panel). If it shows its turned ON and still if it does not work,go to file path c:\program file\dell\quickset and double click on Launch BacklitKB.exe.Let me know what you get when you double click on it.
To check if I can help you set up the service call,please private message me your system service tag number.To private message click on my user name and click start conversation.
Thank You