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May 27th, 2016 14:00
Replacing 13-7352 Laptop Keyboard?
So liquid spilled on the keyboard of my 13-7352 Laptop and immediately after the keys started acting wanky. Like if I would hit the shift key it would type "g" and sometime another random letter. 90% of the keys wouldn't work at all and the backlight was stuck on. In all honestly, it wasn't a ton of liquid but obviously enough to do some damage. I shook out any excess liquid, wiped the keyboard and let it dry. Now the keyboard doesn't work at all, but the backlight remains on.
I am good with hardware so was confident in taking it all apart, which I did. I had everything removed (and didn't see any sign of liquid damage) but even with everything removed it didn't look like the keyboard itself could be detached from the case. Does anyone know if it's possible to remove it? I saw replacement keyboards on eBay so I assumed I could but am at a loss.
Thanks in advance.
DELL-Rishi
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May 28th, 2016 04:00
Hi MECHAJUBEI,
It looks like the keyboard controller might have gone faulty due to the liquid spillage.
Download the service manual - http://dell.to/24cXhl1 - and try removing the keyboard if required.
If the system is under warranty, write me a private conversation with the service tag, your name and email address. If the system has accidental coverage, then the parts could be replaced under warranty. If there is no warranty, then we can help with a paid service call if required.
If there is no warranty on the machine and you are looking to replace the parts yourself, then you could contact a 3rd party Dell parts seller - http://bit.ly/25rWpyV
Let us know if you have any other queries.
MechaJubei
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May 28th, 2016 14:00
Thank you for the reply. Do you mean the keyboard daughter board? If so, I will try replacing that. I had already looked at the service manual, which is how I took apart the laptop initially, however there are no instructions on how to remove the keyboard. Is there a way to just remove the keyboard by itself?
DELL-Rishi
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May 28th, 2016 15:00
Hi MECHAJUBEI,
Apologies that I dint make it clear in my earlier response.
The keyboard is part of the palmrest on this model. The entire palmrest assembly will have to be replaced if required. And that requires disassembling the LCD assembly and the motherboard.
I would say, if you are well versed in repairing ultrabooks, then you could do it yourself. Otherwise, get help from a local technician or get a service call from Dell.
If the keyboard controller is at fault, then the motherboard and the keyboard is required to be replaced.
If there is no warranty on the machine, I would personally suggest you to invest your money on a new machine, then to replace parts on this system.
Let us know if you have any other queries.