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October 5th, 2017 05:00
Speed issues with Inspiron 5759 Windows 10
Hi all,
I'm hoping someone can give me some direction on this particular issue as it's been causing some grief for a while now. The laptop Inspiron 5759 has just come out of warranty ufortunately and I should have logged a ticket but the issue went away for a while.
Basically what's happening is occassionally when the laptop turns on it is horrendously slow, it can last for hours or even in a couple of instances a few days. It will occassionally go back to it's normal speed but it's unusable for that time.
Looking at the task manager the HDD is stuck on 100% throughout all this though the rest of the resources don't go about 60%~ish. Initially I thought it was Windows updates so I've put the connection to metered to stop it downloading them. This helped for a while but then the issue persisted again. It feels to me that the hard drive is the bottleneck but there doesn't appear to be any reasonable explanation why a year old laptop of higher spec should be running slower than a computer over twice it's age with a lower specification. I've done some research that suggested updating the intel storage controller driver and the bios should help. I've done this as well which again helped for a while but the issue has come back again recently and I'm at a loss as to what else to try. Just to add, I have run antivirus and antimalware scans, and reinstalled the laptop just to make sure there wasn't anything else.
Thanks in advance!
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DELL-Jesse L
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October 6th, 2017 04:00
FIFTEENIT,
After installing a fresh copy of Windows on the system the drivers need to be installed in the correct order for the hardware to work properly. Click the link below to see the order of install for the drivers.
Drivers Help
Inspiron 5759 Drivers, Downloads and Manuals
Also, Dell has a new version of support assist that has the option to optimize and resolve performance issues with your computer. You will need to register on My Dell and download support assist. Below is a link of Dell YouTube videos that will guide you. You can start at the top video and then choose the Optimize my System
Support Assist Dell Videos
fifteenit
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October 6th, 2017 04:00
Hi Jesse,
Thanks for your message back. The issue was present before the laptop was reinstalled so the drivers would have been installed in the correct order with it originally being pre-installed by Dell so I don't believe this is the cause.
I'll certainly take a look at the support tool and see whether it flags anything up but if you can think of any other potential solutions in the interim, I would definitely appreciate it.
Thanks again