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mike998
Copper

Studio 15 Finger Print Reader Problems

I have a Studio 1535 laptop and for some reason my fingerpint software isn't funtioning.  I have downloaded the drivers from the support webpage and installed them, however there doesn't seem to be any fingerprint recognition software.  I did some searching and found that the DigitalPersona software is the software to use.

 

The problem is that when I use the DigialPersona software to register a fingerprint it claims that the reader isn't plugged in.  It's embedded into the case and isn't a USB reader and also within the Device Manager it shows as functioning correctly with all the drivers correctly installed.

 

Does anyone have any ideas how I might get this working correctly?  I was getting to like just swiping my finger rather than typing in passwords!

Thanks,

Mike

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12 Replies
mike998
Copper

Re: Studio 15 Finger Print Reader Problems

Bump
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cduval04
Bronze

Re: Studio 15 Finger Print Reader Problems

I too am looking for the software b/c I just did a clean install of vista...let me know how u make out
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LANCORP
Silver

Re: Studio 15 Finger Print Reader Problems

seems to be a problem with the Studio 15's (1535) because I've sent a few out to employees and clients, and for no reason, the computer stops recognizing the reader.  At the Vista login screen, it says "reader not detected" and when you log in, the software icon in the tray says the reader is not enabled.  IT IS, though.

 

Once, it worked, and we enrolled fingerprints.  Rebooted, and NOT FOUND.

 

Very frustrating.

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wobbie_5
Copper

Re: Studio 15 Finger Print Reader Problems

HELLO!

 

I have the same problem with my Studio 1535, it's so frustrating!

 

The DigitalPersona software, as you said, doesn't recognize that the fingerprint reader or its drivers are actually connected and working.

 

I have been able to get it working again by uninstalling and then reinstalling the Authentec fingerprint reader drivers in the Device Manager, however, this only lasts until the next reboot, at which time the software cannot detect the fingerprint reader and I have to login to windows manually. Even though Device Manager says everything is fine, mind you.

 

I'm not geeky enough to know what that means.

 

Can anyone here help?

 

 

 

 

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LANCORP
Silver

Re: Studio 15 Finger Print Reader Problems

I got this fix to work.  Try this--there are two versions of the Fingerprint driver software, one dated 2/2008 and one dated 5/2008.  The one that comes on the Dell (and is on the hard drive in the DELL/DRIVERS folder) is the 5/2008 version.  Check your device manager and look at the date of the driver for the fingerprint reader. 

 

If it's the 5/2008 driver, go into control panel and remove that software.  Then download from Dell.com the 2/2008 driver that is available there (it's shown as a 6/2008 release, but it is the initial release, and the actual driver files are 2/2008).  Install that.  Reboot.  Now, it should work all the time.

 

I'm not sure what the difference is between the 2/2008 and 5/2008 version is, but at least the former one works!

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wobbie_5
Copper

Re: Studio 15 Finger Print Reader Problems

No luck here, it still fails to detect after the next reboot.  Smiley Sad

 

I just installed the 2/2008 driver fresh, and that worked temporarily, until the next reboot when it failed to detect. I've tried this with both versions of the drivers without success.

 

Just then I updated the existing 2/2008 driver (that wasn't being detected) to the 5/2008 driver version, and now it still doesn't work, only AtService.exe is going crazy hogging 50% of the processor!

 

I'm going to uninstall the thing and keep trying...

 

 

 

 

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LANCORP
Silver

Re: Studio 15 Finger Print Reader Problems

Yes, I had that AtService.exe using 50% CPU problem also with the 5/2008 driver.  Constantly. 

 

Sorry the "fix" wasn't for you.  So far, my Studio 15's FP reader is working consistently. 

 

One other thing you can try is the Digital Persona software that is available on HP.com...I think I may have done that before I did the steps above.

 

Here is a link with instructions on where to get it and how to make it install on a Dell:

 

http://forum.notebookreview.com/showthread.php?t=299986

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wobbie_5
Copper

Re: Studio 15 Finger Print Reader Problems

Tried again with the HP DigitalPersona trick as you mentioned, but it still does the same thing.

 

Works temporarily, but then after I reboot... "Detecting reader..." is all I get at Vista login screen. Then if I try and use the DigitalPersona software it tells me to go and download and install the drivers... Which of course are already there.

 

The only difference I see is that in Device Manager it has now changed from "Biometrics" to "Personal Identification Devices."

 

Got me stumped!

 

Thanks for all the help, if you can think of anything else that would be greatly appreciated

 

 

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triangleRTP
Copper

Re: Studio 15 Finger Print Reader Problems

Hi

I recently purchased a 1536 studio laptop and had the same problem of "Reader not detected" everytime I reboot the system or come out of hibernate mode.

After some poking around this is what worked for me: I went to Control Panel --> Device manager --> expanded the Personal Identification Devices branch --> right click on AuthenTec Inc AES2810 --> choose properties --> go to "power management" tab of the new window and uncheck "Allow the computer to turn off this device to save power".  After doign that my reader has stayed on past a dozen reboots, hibernates and sleeps now (I waited to make sure this solution holds for several days)

Theory part of why it may have worked: the computer was turning off the device (may be it is hard coded into the power management logic in Dell) and driver was voluteering itself to be shutdown to save power. That is why a reinstall works (because the driver install would have powered it on) only for reboot to turn it back off. 

I hope this solution works for others

cheers

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