The A08 Bios was to take care of a graphic distortion under load. People that had mismatched RAM had graphic problems with Windows 7. We had Dell Tech Support in that thread, so I posted your information there as well as the event from my Studio 1737. We'll wait for a reply there and see what Chris says.
I have a Dell 1737 and also encountered the A08 BIOS issue with EC errors every few minutes. I recently discovered this thread and reverted to BIOS A07. Thank you for the information. It (mostly) eliminated the EC errors.
Now I only get the errors at most once a day, always two events in a row. Some days I don't get them at all but usually the two events once a day. The system is powered on for 10-12 hours a day. I don't yet have a pattern for the two events.
For what it is worth, I discovered another thread from a Dell user (through a Google search since lost) with the same problem. He had determined that if he removed the battery and only ran on AC, the errors didn't occur. I confirmed his findings before I reverted from A08 to A07. I was getting EC error continuously with the battery connected, whether running AC or not. I removed the battery and only ran on AC for one week. Not a single error on A08. As soon as I put the battery back the errors returned within a few minutes. So clearly a (bizarre) power management issue.
I will try to locate other related threads and list them here, and otherwise update this thread periodically if I uncover any more information. Hopefully other Dell 1737 users will find this thread and find it useful.
I recently had my Studio 1737 in for repairs. The Dell Repair Center installed Bios A08 and it does fix the graphic issue. I no longer get the event ID13, I am getting another error.
The most concerning event leans more towards the Event 13ID. The Embedded Controller (EC) did not respond within the specified timeout period. This may indicate there is an error in the EC Hardware or firmware of that the Bios is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded Bios. In some situations, this error may cause the computer to function incorrectly
I now get this error I now get this error
Schannel Event ID: 36887
I have figured out the event id 13 and the Event ID 36887 comes from either the bios and/or the 5100 AGN wireless card I have installed.
Which wireless card does your 1737 have installed?
My concern is more with the event ID13 error. I have Vista 64-bit on a separate partition, so I use it more than Windows 7 64-bit. If you turn the switch off on the side and turn off the wireless adapter from connecting during startup, the evens seem to be gone, until you turn on the WiFi switch again.
Glad this thread is still alive. I have an Intel 5100 AGN same as you. I was running Vista-64 but have reinstalled to Windows 7-64 in the past month (which I really like, BTW, compared to Vista). I bought my 1737 in April 2009 with 4GB RAM and never encountered the Graphics issue (mismatched RAM?) that A08 "fixed".
I have installed all latest Intel Drivers from Intel Driver update site (chipset(graphics) and wireless).
I have never seen SChannel EventID 36887 on my 1737. Except for the occasional EventID 13 errors with A07 my 1737 is running great with Windows 7-64.
( SChannel EventID 36887 is normally related to Security Certificates and SSL. I'm a web sofware developer and see this error occassionally when a browser is hitting a site with a problematic (normally self-signed) SSL certificate. No idea how this relates to you.)
Interesting observation about WiFi on boot. I run with the switch On (WiFi enabled) but have WiFi turned off with Mobility Center (until I need it; I normally run CAT5 connected in my office). So it boots with the radio turned off even thought the switch is set to On. But this is a recent change, I used to boot with the radio enabled. I am going to pursue your thought by reinstalling A08 and seeing what happens...
[EDIT (9/5/2010 2:00PM ET): This is interesting. BIOS A08 Download link on Dell Support Drivers and Downloads is now dead: "We're sorry, the page you are looking for cannot be found...". Older BIOS versions are all still avaiable. Now what do you suppose that means? Did they pull it because it caused other errors? )
Do I understand correctly that you used to get EventID 13 errors with A08 but now you don't? What did Dell repair?
I also wonder if after a BIOS upgrade, I need to physically unhook the CMOS battery and reset everything. I've been doing computers for (too) many years and in my experience this has been needed on other systems.
That is interesting. I noticed that bios is available for A04, A05, A06 and A07 ONLY. I have Bios A08 installed on my computer. It must have been pulled for some issue.
I use no VPN. I noticed that if I use Windows 7,I have My WiFi Technology and I do not have this with Vista 64-bit.
My hinges broke on my Studio 1737 and it was sent in for repair. Thought I'd mention the graphic issue with Windows 7 to see if they could fix it. I recently have communications with a source and brought this to their attention. Unknown if htis is why the bios A08 was pulled or if it was pulled for other reasons.
Did you have problems finding the Broadcom BCM5784M LAN or better known as Broadcom Netlink Gigibit Ethernet (64-bit drivers)?<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
ftp.us.dell.com/bios is the file repository. 1737_A08.exe no longer exists. It was there 6 weeks ago and I had it in hand, but didn't keep it around when I reinstalled to Windows 7. They specifically deleted it for some reason. I'm no longer under warrenty and can't get the time of day from Dell Support. But maybe you can ask your source.
Tried your idea of booting computer with WiFi switch off but I continue to get the random EventID 13 EC errors, whether on or off. So something else is causing it.
I use the NIC driver from 1737 Drivers and Downloads, same installer Vista 64 or Windows7 64. Does it not work for you? Native Windows driver is version 11 and works also: Dell Driver Broadcom BCM5784M LAN Release Date: 12/1/2009 Version: 12.2.1.0, A02
A08 fixed two things: 1. Improved UMA video quality with Media playback. 2. Improved DPC latency tool for better multimedia streaming quality.
If you click on the my username, next to my picture, it will take you to my biography page. Click on the blue envelope, send a message. Send me a message, since you have yours disabled. Would like to provide information in private.
I had the ACPI #13 error every few seconds on BIOS versio A08 went back to A07 and I get one or two a day. While I was still in warranty they replaced the hard drive which didn't make any difference. I still like the dell machines but support over the years has gone way down hill IMHO. I have the A08 bios if anybody wants it.
I'm holding my breath, but excited to report that contrary to having this very ANNOYING Event ID show up in my Studio 1737's Event Log approximately every 5-15 seconds the computer is on, and after searching forums online literally for years and after installing BIOS updates A0X-A09... now, after going into Power/Sleep options and choosing NEVER to sleep while running on battery (divine clue but not the fix provided by Experts Exchange), I have not had that grrrrrrrrr EC controller error for... let me take a breath and check again... OMG! still no errors after 55 minutes!! Fifty-five! 55 minutes of 60... almost an hour of no Event ID 13!
May it be so. May it really be so, LOL.
UPDATE next boot: Sigh. It ain't. Sorry.
Later in the day: After rolling BIOS back to A07 as suggested above, Event ID 13 mercifully stopped. But incessant apparent HD activity commenced. Related? Dunno. But had to disable (in Device Manager) the CD/DVD drive because of constant polling which made the LED appear HD was I/O all the time. Jeez.
Did you figure out how to fix this problem with A09 bios? I am searching high and low and can't find any working solution except downgrading to A07... Any suggestions?
PudgyOne
9 Legend
•
30.3K Posts
0
January 23rd, 2010 12:00
bgoodbody,
The A08 Bios was to take care of a graphic distortion under load. People that had mismatched RAM had graphic problems with Windows 7. We had Dell Tech Support in that thread, so I posted your information there as well as the event from my Studio 1737. We'll wait for a reply there and see what Chris says.
CLICK HERE to get to the thread.
Rick
pbparker
5 Posts
0
September 4th, 2010 10:00
Rick,
I have a Dell 1737 and also encountered the A08 BIOS issue with EC errors every few minutes. I recently discovered this thread and reverted to BIOS A07. Thank you for the information. It (mostly) eliminated the EC errors.
Now I only get the errors at most once a day, always two events in a row. Some days I don't get them at all but usually the two events once a day. The system is powered on for 10-12 hours a day. I don't yet have a pattern for the two events.
For what it is worth, I discovered another thread from a Dell user (through a Google search since lost) with the same problem. He had determined that if he removed the battery and only ran on AC, the errors didn't occur. I confirmed his findings before I reverted from A08 to A07. I was getting EC error continuously with the battery connected, whether running AC or not. I removed the battery and only ran on AC for one week. Not a single error on A08. As soon as I put the battery back the errors returned within a few minutes. So clearly a (bizarre) power management issue.
I will try to locate other related threads and list them here, and otherwise update this thread periodically if I uncover any more information. Hopefully other Dell 1737 users will find this thread and find it useful.
Paul
PudgyOne
9 Legend
•
30.3K Posts
0
September 4th, 2010 18:00
Paul,
I recently had my Studio 1737 in for repairs. The Dell Repair Center installed Bios A08 and it does fix the graphic issue. I no longer get the event ID13, I am getting another error.
The most concerning event leans more towards the Event 13ID. The Embedded Controller (EC) did not respond within the specified timeout period. This may indicate there is an error in the EC Hardware or firmware of that the Bios is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded Bios. In some situations, this error may cause the computer to function incorrectly
I now get this error I now get this error
Schannel
Event ID: 36887
I have figured out the event id 13 and the Event ID 36887 comes from either the bios and/or the 5100 AGN wireless card I have installed.
Which wireless card does your 1737 have installed?
I installed the drivers from Intel® Driver Update Utility for Intel® wireless adapters for my 5100 AGN
My concern is more with the event ID13 error. I have Vista 64-bit on a separate partition, so I use it more than Windows 7 64-bit. If you turn the switch off on the side and turn off the wireless adapter from connecting during startup, the evens seem to be gone, until you turn on the WiFi switch again.
Rick
pbparker
5 Posts
0
September 5th, 2010 11:00
Rick,
Glad this thread is still alive. I have an Intel 5100 AGN same as you. I was running Vista-64 but have reinstalled to Windows 7-64 in the past month (which I really like, BTW, compared to Vista). I bought my 1737 in April 2009 with 4GB RAM and never encountered the Graphics issue (mismatched RAM?) that A08 "fixed".
I have installed all latest Intel Drivers from Intel Driver update site (chipset(graphics) and wireless).
I have never seen SChannel EventID 36887 on my 1737. Except for the occasional EventID 13 errors with A07 my 1737 is running great with Windows 7-64.
( SChannel EventID 36887 is normally related to Security Certificates and SSL. I'm a web sofware developer and see this error occassionally when a browser is hitting a site with a problematic (normally self-signed) SSL certificate. No idea how this relates to you.)
Interesting observation about WiFi on boot. I run with the switch On (WiFi enabled) but have WiFi turned off with Mobility Center (until I need it; I normally run CAT5 connected in my office). So it boots with the radio turned off even thought the switch is set to On. But this is a recent change, I used to boot with the radio enabled. I am going to pursue your thought by reinstalling A08 and seeing what happens...
[EDIT (9/5/2010 2:00PM ET): This is interesting. BIOS A08 Download link on Dell Support Drivers and Downloads is now dead: "We're sorry, the page you are looking for cannot be found...". Older BIOS versions are all still avaiable. Now what do you suppose that means? Did they pull it because it caused other errors? )
Do I understand correctly that you used to get EventID 13 errors with A08 but now you don't? What did Dell repair?
I also wonder if after a BIOS upgrade, I need to physically unhook the CMOS battery and reset everything. I've been doing computers for (too) many years and in my experience this has been needed on other systems.
Paul
PudgyOne
9 Legend
•
30.3K Posts
0
September 5th, 2010 12:00
Paul,
That is interesting. I noticed that bios is available for A04, A05, A06 and A07 ONLY. I have Bios A08 installed on my computer. It must have been pulled for some issue.
I use no VPN. I noticed that if I use Windows 7,I have My WiFi Technology and I do not have this with Vista 64-bit.
My hinges broke on my Studio 1737 and it was sent in for repair. Thought I'd mention the graphic issue with Windows 7 to see if they could fix it. I recently have communications with a source and brought this to their attention. Unknown if htis is why the bios A08 was pulled or if it was pulled for other reasons.
Did you have problems finding the Broadcom BCM5784M LAN or better known as Broadcom Netlink Gigibit Ethernet (64-bit drivers)?<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
Rick
pbparker
5 Posts
0
September 7th, 2010 14:00
Rick,
ftp.us.dell.com/bios is the file repository. 1737_A08.exe no longer exists. It was there 6 weeks ago and I had it in hand, but didn't keep it around when I reinstalled to Windows 7. They specifically deleted it for some reason. I'm no longer under warrenty and can't get the time of day from Dell Support. But maybe you can ask your source.
Tried your idea of booting computer with WiFi switch off but I continue to get the random EventID 13 EC errors, whether on or off. So something else is causing it.
I use the NIC driver from 1737 Drivers and Downloads, same installer Vista 64 or Windows7 64. Does it not work for you? Native Windows driver is version 11 and works also:
Dell Driver
Broadcom BCM5784M LAN
Release Date: 12/1/2009
Version: 12.2.1.0, A02
A08 fixed two things:
1. Improved UMA video quality with Media playback.
2. Improved DPC latency tool for better multimedia streaming quality.
A07 fixed two things:
1. Added Win7 support.
2. Fixed DPC Latency
There is a meaty thread regarding the DPC issue that mentions EventID 13, if you care to wade through it all. Dell has been aware of the issue for quite a while, it seems. http://en.community.dell.com/support-forums/laptop/f/3517/t/19279703.aspx
For now I live with BIOS A07 and the occassional EventID 13, hoping it isn't serious. And keep my backups very current.
Paul
PudgyOne
9 Legend
•
30.3K Posts
0
September 7th, 2010 15:00
Paul,
If you click on the my username, next to my picture, it will take you to my biography page. Click on the blue envelope, send a message. Send me a message, since you have yours disabled. Would like to provide information in private.
Rick
CaptBix
1 Message
0
September 9th, 2010 12:00
I had the ACPI #13 error every few seconds on BIOS versio A08 went back to A07 and I get one or two a day. While I was still in warranty they replaced the hard drive which didn't make any difference. I still like the dell machines but support over the years has gone way down hill IMHO. I have the A08 bios if anybody wants it.
PudgyOne
9 Legend
•
30.3K Posts
0
September 9th, 2010 13:00
CaptBix,
I also have Bios A08. I am currently checking with my sources at Dell to see if I can find out why it was pulled.
Rick
LightReminder
1 Message
0
April 18th, 2012 20:00
I'm holding my breath, but excited to report that contrary to having this very ANNOYING Event ID show up in my Studio 1737's Event Log approximately every 5-15 seconds the computer is on, and after searching forums online literally for years and after installing BIOS updates A0X-A09... now, after going into Power/Sleep options and choosing NEVER to sleep while running on battery (divine clue but not the fix provided by Experts Exchange), I have not had that grrrrrrrrr EC controller error for... let me take a breath and check again... OMG! still no errors after 55 minutes!! Fifty-five! 55 minutes of 60... almost an hour of no Event ID 13!
May it be so. May it really be so, LOL.
UPDATE next boot: Sigh. It ain't. Sorry.
Later in the day: After rolling BIOS back to A07 as suggested above, Event ID 13 mercifully stopped. But incessant apparent HD activity commenced. Related? Dunno. But had to disable (in Device Manager) the CD/DVD drive because of constant polling which made the LED appear HD was I/O all the time. Jeez.
alexgontcharov
7 Posts
0
July 10th, 2012 23:00
Did you figure out how to fix this problem with A09 bios? I am searching high and low and can't find any working solution except downgrading to A07... Any suggestions?