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July 7th, 2015 12:00
Studio XPS 16 keyboard issue
Hi - my 5 1/2 yr old laptop is having issues with the W,S,X keys. Often they don't work at all and other times they are OK. I took the buttons off and made sure there was nothing in the way when they are being pushed and then sprayed the rubber membrane with computer cleaner from a Comp/USA can. This seems to help but later I have the same issues again. I do not think that its the drivers or Windows 7 as neither have changed since I bought the unit.
Question - Is this a common problem with laptops? Desktops are easier to fix and I have experience with them, but not so much with laptops.
Any suggestions will be helpful.
Thanks, Bob
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DELL-Ravi Ch
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7.1K Posts
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July 7th, 2015 19:00
Hi Bob,
The issue seems to be related to loose connection between the plastic keys and keyboard circuit. However I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Also, consider replacing the Keyboard on the system.
bioya1
43 Posts
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July 7th, 2015 19:00
Hello - Thanks for the response. Can one replace the KB on a laptop?
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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July 14th, 2015 01:00
Hi bioya1,
The keyboard on Dell Studio XPS 16 is a factory replaceable unit on the system you will need to contact a local computer technician who should be able to replace it.