System hangs on mup.sys driver file.

Question

When I turn on my laptop, window's xp does not succesfullystart and is shut down.  My computer then reads to select run in safe mode, or start windows normally. No matter if i choose safe mode or just start my windows xp normally my computer screen always goes to a blue screen reading: A problem has been detected and windows has been shut down to prventdamage to your computer. process1_initialization_failed if this is the first time you've seen this stop error screen, restartyour computer. If this screen appears again, follow these steps:   Check to make sure any new hardware of roftware is properly installed. If this is a new installation, ask you hardware or softwre manufacturer for any windows updates you might need.   if problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or diabel components, restart you computer, press F8 to select advanced strtup options, and then select safe mode.   Technical information:   ***  STOP:  0x00000006B (0xc0000102, 0xc00000002, 0x00000000, 0x00000000)   If anyone can help i would like to know what is wrong, im not really familiar with computer and know nothing so detailed replies would help thanx   When run it on safe mode it hangs on MUP.SYS DRIVER FILE

ejn63 · Answer

Power on, press F12, load the Dell diagnostics and run the extended test of the hard drive.

wasborn · Answer

I ran it .   Took forever to run and finish this program, the harddrive checkout good or it passed the test.   What next? please help   Thanks for you help.   Wasborn

Locked Topics – Laptops General

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