Touchpad keyboard problem Vostro 1520

Question

I have  the same problem as Sebyoung had. But I do not know how to remove touchpad  drivers and delete from system. So, please tell me how to touchpad drivers and delete from system.

Dell-Promila P · Answer

Hi radhakrishnamurty,

We understand that you want to delete the Touchpad driver from the system. You can follow the steps below

1) Go to start menu then type Device manager and click on device manager
2) Then search for Mice and other pointing device
3) click on the arrow beside it
4) Right click on the touchpad driver and uninstall it and restart the system

However, after restarting the system the native driver for the touchpad will be back again.

Please provide us detail information on the issue that you are facing on your system. So that we can help you in providing the resolution. Please private message us the service tag of your system. Click on my Username and select start conversation to send private message.

radhakrishnamur · Answer

Dear Promila P

I did not find my 'Username' to click on to send you the message as you suggested. So, I am writing it here.

Thank you very much for your response.

My Dell Laptop Vostro 1520 was stolen and got back. Since The thief meddled with it, we had to reinstall everything. But if I remember correct, there is a particular order in which that installation was to be done as we learnt from our earlier experience when Dell staff used to help us with teething problems we had with getting to know working with the new laptop.

After reinstallation my problem with touch pad and key board started. I use Windows 7.

The problem is like this: If key board works, touch pad doesn't work. If touch pad works, key board doesn't work. Some times the pointer arrow moves only horizontally in a line and sometimes only vertically. Some times both touchpad and key board work properly, some times (mostly) both don't work. The problems is odd - inconsistancy in working. If I introduce a CD it doesn't open. I am using an external mouse when key board works without any problem.

I hope I stated my problem clearly.

The Service Tag of my Laptop is: (A dmin Note : Removed Service Tag as per Dell Privacy Policy)

[I may add the following just for information sake.

After browsing the net over long period, I came across SEBYOUNG using the same brand Lap top posting the same problem in the Laptop computer forums on 23 Aug 2012.]

Yours Sincerely

P. Radhakrishnamurty

Dell-Promila P · Answer

Hi Radhakrishnamurty,

Thank you for the details. We would request you to avoid providing any sensitive information in public forum in future for your security reason. As for your touchpad issue please update the BIOS and the touchpad driver through the link below for OS 7 64 bit

BIOS:- http://dell.to/1GY7vJW
Touchpad driver:- http://dell.to/1RYJmsH

Please keep up updated about the result.

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Touchpad keyboard problem Vostro 1520

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