Unable to find driver for Modem Device on High Definition Audio Bus

Question

I have an Inspiron 1720. When I purchased the laptop, it was on Windows Vista but with all of the head aches I've been getting while using Vista, I decided to switch back to XP. I got almost all drivers for my laptop except for the Modem Device on High Definition Audio Bus driver. Can you help me

mrkulit149 · Answer

yes, I downloaded the one in the dell driver download. There were two of them, one for driver and one for diagnostic. Both of them are already installed but no change. In the device manager, its under the unknown device category and only a bluetooth modem in present in the modem category. Message Edited by mrkulit149 on 05-07-2008 03:53 PM

m_a_rem · Answer

search here     have u already installed a modem driver -what is present in 'Modems' category in Device Manager???

m_a_rem · Answer

did u order your laptop with any mobile broadband card ??

mrkulit149 · Answer

No I did not.

m_a_rem · Answer

Message Edited by m_a_rem on 05-09-2008 11:55 AM

m_a_rem · Answer

check if you have installed the sound drivers or not ...   check for chipset drivers as well.

m_a_rem · Answer

what is present in the foll categories in device manager..

modems

sound,video and game controllers

network adapters

human interface devices

Universal Serial Bus Controllers

Bluetooth Radios(if there is one listed )

also check this out : http://support.microsoft.com/kb/888111

Message Edited by m_a_rem on 05-09-2008 12:05 PM

mrkulit149 · Answer

Actually I did, this is my third try.

mrkulit149 · Answer

Modem

Bluetooth modem

Sound, Video and Game Controllers

Audio Codec

Bluetooth Hands-free Audio

Bluetooth Stereo Audio

Legacy Video Capture Device

Legacy Audio Device

Media Control Devices

SigmaTel High Definition Audio Codec

Video Codecs

Network Adapters

1394 Net Adapter

Bluetooth LAN Access Server Driver

Broadcom 440x 10/100 Integrated Controller

Intel Wireless WiFi Link 4965AGN

Human Interface Drivers

HID-compliant consumercontrol device

USB Human Interface Device

Universal Serial Bus Controllers

Generic USB Hub

Intel ICH8 Family USB Universal Host Controller - 2830

Intel ICH8 Family USB Universal Host Controller - 2831

Intel ICH8 Family USB Universal Host Controller - 2832

Intel ICH8 Family USB Universal Host Controller - 2834

Intel ICH8 Family USB Universal Host Controller - 2835

Intel ICH8 Family USB Universal Host Controller - 2836

Intel ICH8 Family USB Universal Host Controller - 283A

USB Composite Device

USB Mass Storage Device

USB Root Hub

m_a_rem · Answer

open device manager

make a right click on that modem device on high definition audio bus

go to properties

clik on 'Details' Tab

make sure that Device Instance ID is selected from the drop down menu

capture the VEN_xxxx ( xxxx being a number )

and the DEV_xxxx (xxxx being a number )

go to http://www.pcidatabase.com

enter the VEN number in vendor search

enter the DEV number in Device search

and search

u will know what device it is

and then hopefully

we can download that missing driver frm support.dell.com

i dont think that phone modem is still installed on your laptop - lets see

by the way - what is that Human Interface Device

It must be that Bluetooh Audio Device that is listed there , right?

Message Edited by m_a_rem on 05-17-2008 04:58 AM

mrkulit149 · Answer

its a conexant HDA H330 MDC V.92 MODEM. It better be installed unless someone made a big mess up when i purchased my laptop.

mrkulit149 · Answer

How can the modem be not installed if it only disappeared after I installed windows XP. From the list of components I checked, its a conexant modem. Besides why would I search for the driver if I uninstalled it.

mrkulit149 · Answer

I already have the driver from support.dell.com, thats why I'm here because that driver wouldn't work. It's already installed but couldn't get the modem working.

m_a_rem · Answer

right clik on the device in device manager , update driver , choose to install it manually , browse to the location of the extracted folder , and then try installing it

mrkulit149 · Answer

Done that already. Now I guess you have an idea how much a head ache this has been but its beeter compared to Windows Vista

Locked Topics – Laptops General

Unable to find driver for Modem Device on High Definition Audio Bus

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