This one uses Vista and XP is a downgrade to check the os listed. It should default to Vista
Check the driver then change to XP
See if the driver is different.
Also when you did the XP install
You MUST do the dollowing:
Install notebook system software and REBOOT the computer
Then install the chipset and REBOOT the computer
These two drivers set the motherboard for other drivers so you must follow this procedure or some hard ware will not work on Dell computers.
Go to the Dell site support.dell.com and get the latest drivers and do follow the correct order for driver install and don't forget to reboot after each install for the first two. No cheating on this.
But i am very sorry to say that i have tried installing from support dell drivers (updated drivers) but my problem is not solved, kindly suggest me something else with simple ways as i am not so much into all these.
If you have done all this correctly and have not got sound then you need to call Dell.
Their technical support is open 24 hours a day. They can do a Dellconnect on your system and determine if it is still a driver issue or a hardware issue.
Hello Rohn. Thanks for helping out. Last year you told someone with XP that they have to have SP3 for the audio to work. Have you changed your mind about that?
kindly suggest me something else with simple ways as i am not so much into all these.
It might be better if you update to Service Pack 3 instead of SP2. But here are my suggestions for what you have now, SP2. This is quite similar to what Rohn already suggested, with a couple of differences.
1. Go to the Vostro 1015 downloads page and make sure that XP is selected as the operating system in the dropdown box. Then
2. Download and install the System Software (expand the System Utilities category), and then restart the computer.
3. Next download and install the Intel chipset driver (expand the Chipset category), and then restart the computer.
5. Go back to your downloads page and download the Conexant R286583 audio driver (in the Audio category) and install it.
At this point, if you have the same problems you had before, I would like you to try a different audio driver. First you must remove the Conexant files from your computer. Go to this location on your hard drive
c:\dell\drivers\R286583 (if you do not know how to go to that folder let me know)
Right click on that folder and delete it. Now you will be able to install an older version of the driver. Download Conexant R250191 audio driver. It is an XP driver for the Vostro 1015, but an older version. Try to install that one.
If neither of these drivers will install, go to the Device Manger and look for an exclamation mark on the audio device.
This one uses Vista and XP is a downgrade to check the os listed. It should default to Vista
Check the driver then change to XP
See if the driver is different.
Also when you did the XP install
You MUST do the dollowing:
Install notebook system software and REBOOT the computer
Then install the chipset and REBOOT the computer
These two drivers set the motherboard for other drivers so you must follow this procedure or some hard ware will not work on Dell computers.
Go to the Dell site support.dell.com and get the latest drivers and do follow the correct order for driver install and don't forget to reboot after each install for the first two. No cheating on this.
THE ABOVE MENTIONED WAS BY ROHN 123 TAT HELPED ME TO FIX MA PRB...
My confusion was caused because after OP said it "got" fixed, and said your instructions didn't work, then the logical conclusion to me was that OP followed your advice to call Dell. I wanted to know what Dell did to fix it, and how much it cost because software problems are not covered under the warranty.
Yes the initial response was I did all that already. This is one I am familiar with. Once the steps were followed there was resolve. So many people feel there is a magic answer when in fact they need to do the steps carefully. That was indicated in the final reply.
Thanks for your reply, Rohn, but that is not what I was asking. The sequence of events in this thread was
1. OP posted initial post but left out some vital information.
2. I replied asking for the info, then left to do some chores.
3. OP supplied info
4. You then joined the thread and gave the basic directions -- you marked "Suggested Answer".
5. OP replied that that did not work and asked for different directions that were simple.
6. You replied for OP to call Dell
6. I answered then, because I had not yet had a chance to give my solution. I gave OP a different way, with every step written out and links provided.
7. OP replied that "problem got solved" and thanked you. Since OP had already said that your instructions did not work then I was simply trying to find out how exactly it "got solved". That's all.
I'm going to assume that OP originally either did not follow the order of installation or downloaded the wrong driver, but finally followed your instructions and got it right.
Jim Coates
4 Operator
•
13.6K Posts
0
May 14th, 2011 05:00
Debasis,
Which operating system did you install?
debasisdas
6 Posts
0
May 14th, 2011 07:00
xp sp2
Rohn123
46 Posts
0
May 14th, 2011 08:00
Go to Support.dell.com
Go to drivers using your service tag
This one uses Vista and XP is a downgrade to check the os listed. It should default to Vista
Check the driver then change to XP
See if the driver is different.
Also when you did the XP install
You MUST do the dollowing:
Install notebook system software and REBOOT the computer
Then install the chipset and REBOOT the computer
These two drivers set the motherboard for other drivers so you must follow this procedure or some hard ware will not work on Dell computers.
Go to the Dell site support.dell.com and get the latest drivers and do follow the correct order for driver install and don't forget to reboot after each install for the first two. No cheating on this.
debasisdas
6 Posts
0
May 14th, 2011 09:00
Thanx Rohn123,
But i am very sorry to say that i have tried installing from support dell drivers (updated drivers) but my problem is not solved, kindly suggest me something else with simple ways as i am not so much into all these.
Regards,
Debasis Das
Rohn123
46 Posts
0
May 14th, 2011 10:00
If you have done all this correctly and have not got sound then you need to call Dell.
Their technical support is open 24 hours a day. They can do a Dellconnect on your system and determine if it is still a driver issue or a hardware issue.
Good luck!
Rohn
Jim Coates
4 Operator
•
13.6K Posts
0
May 14th, 2011 11:00
Hello Rohn. Thanks for helping out. Last year you told someone with XP that they have to have SP3 for the audio to work. Have you changed your mind about that?
It might be better if you update to Service Pack 3 instead of SP2. But here are my suggestions for what you have now, SP2. This is quite similar to what Rohn already suggested, with a couple of differences.
1. Go to the Vostro 1015 downloads page and make sure that XP is selected as the operating system in the dropdown box. Then
2. Download and install the System Software (expand the System Utilities category), and then restart the computer.
3. Next download and install the Intel chipset driver (expand the Chipset category), and then restart the computer.
4. Go to http://support.microsoft.com/kb/888111 and get the UAA hotfix patch. (You need this with SP2. You can skip this step with SP3.)
5. Go back to your downloads page and download the Conexant R286583 audio driver (in the Audio category) and install it.
At this point, if you have the same problems you had before, I would like you to try a different audio driver. First you must remove the Conexant files from your computer. Go to this location on your hard drive
c:\dell\drivers\R286583 (if you do not know how to go to that folder let me know)
Right click on that folder and delete it. Now you will be able to install an older version of the driver. Download Conexant R250191 audio driver. It is an XP driver for the Vostro 1015, but an older version. Try to install that one.
If neither of these drivers will install, go to the Device Manger and look for an exclamation mark on the audio device.
debasisdas
6 Posts
0
May 14th, 2011 13:00
THNX ROHN UR A GENIUS.
MY PROBLEM GOT SOLVED, THNX MAN, THNK U VERY MUCH...:emotion-1:
REGARDS,
DEBASIS
Jim Coates
4 Operator
•
13.6K Posts
0
May 14th, 2011 15:00
What was the solution?
debasisdas
6 Posts
0
May 15th, 2011 02:00
Go to Support.dell.com
Go to drivers using your service tag
This one uses Vista and XP is a downgrade to check the os listed. It should default to Vista
Check the driver then change to XP
See if the driver is different.
Also when you did the XP install
You MUST do the dollowing:
Install notebook system software and REBOOT the computer
Then install the chipset and REBOOT the computer
These two drivers set the motherboard for other drivers so you must follow this procedure or some hard ware will not work on Dell computers.
Go to the Dell site support.dell.com and get the latest drivers and do follow the correct order for driver install and don't forget to reboot after each install for the first two. No cheating on this.
THE ABOVE MENTIONED WAS BY ROHN 123 TAT HELPED ME TO FIX MA PRB...
Jim Coates
4 Operator
•
13.6K Posts
0
May 16th, 2011 08:00
Thanks for the reply. I was hoping that you knew the specific action that resolved the problem.
Rohn123
46 Posts
0
May 16th, 2011 09:00
Hi:
Just following the basic install steps order and reboots mandatory in this one.
Rohn123
46 Posts
0
May 16th, 2011 10:00
Hi:
If indeed they then followed your instructions and got it working only the person with the problem knows for sure. :)
Rohn
Jim Coates
4 Operator
•
13.6K Posts
0
May 16th, 2011 10:00
My confusion was caused because after OP said it "got" fixed, and said your instructions didn't work, then the logical conclusion to me was that OP followed your advice to call Dell. I wanted to know what Dell did to fix it, and how much it cost because software problems are not covered under the warranty.
Rohn123
46 Posts
0
May 16th, 2011 10:00
Hi:
Yes the initial response was I did all that already. This is one I am familiar with. Once the steps were followed there was resolve. So many people feel there is a magic answer when in fact they need to do the steps carefully. That was indicated in the final reply.
Rohn
Jim Coates
4 Operator
•
13.6K Posts
0
May 16th, 2011 10:00
Thanks for your reply, Rohn, but that is not what I was asking. The sequence of events in this thread was
1. OP posted initial post but left out some vital information.
2. I replied asking for the info, then left to do some chores.
3. OP supplied info
4. You then joined the thread and gave the basic directions -- you marked "Suggested Answer".
5. OP replied that that did not work and asked for different directions that were simple.
6. You replied for OP to call Dell
6. I answered then, because I had not yet had a chance to give my solution. I gave OP a different way, with every step written out and links provided.
7. OP replied that "problem got solved" and thanked you. Since OP had already said that your instructions did not work then I was simply trying to find out how exactly it "got solved". That's all.
I'm going to assume that OP originally either did not follow the order of installation or downloaded the wrong driver, but finally followed your instructions and got it right.