Vostro 3300 Webcam not working

Question

Hi, I have a Vostro 3300 notebook and for some reason, built in webcam is not working now. Actually webcam isn't listed in the device manager under imaging devices. So tried re-installing dell webcam central software from the disc I got with the computer, after I restart the computer web cam starts working and suddenly I get a message called 'usb device not recognized' and it stops working and also gone from the device manager. I tried installing same software few times but this keeps happening. What is the best solution for this issue? I feel like it's not a software related issue and may be a loose connection in the web cam cable.

DELL-Shawn B · Answer

Hi Osandakj,

Thanks for the post! From what you’re describing this sounds like a hardware issue. Before opening the system to check cabling though I would first recommend confirming the camera hardware is enabled inside the systems BIOS. This can be performed from the F2 boot menu at start up, then navigating to Advanced >> System configuration >> Camera, check: [Enabled]

For details on removing / checking camera cabling on this system please see page 10 of the service manual (linked below).

Vostro 3300 – Service Manual

http://downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_vostro_notebook/vostro-3300_service%20manual_en-us.pdf

We also have a great guide with more comprehensive troubleshooting available HERE

Thanks,

Locked Topics – Laptops General

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