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254949
July 3rd, 2014 09:00
Vostro 3360 Camera Driver
Hello!
Vostro 3360
OS: Win8.1x64
I can't seem to find the webcam driver for the above laptop. I've attempted removing the device via device manager and rebooting but Windows is not automatically detecting or reinstalling it. To eliminate this from being hardware failure does anyone know where I might be able to find the driver so I can try manually install it?
Many thanks!
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Mary G
6 Operator
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20.1K Posts
0
July 3rd, 2014 13:00
Search the Downloads for Webcam Central and install that. Sign into My Dell Downloads to get it.
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=622744
rosswb
2 Posts
1
July 11th, 2014 01:00
Thanks. I wasn't able to sign into My Dell Downloads from the impacted Vostro or another PC using Chrome, Firefox and IE. I ended up using an Ubuntu live USB to confirm hardware fault as the camera is not detected there either.
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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July 11th, 2014 04:00
Hi rosswb,
I would suggest you to update the BIOS. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.
http://dell.to/18r60nI
then download Webcam central software from the link below.
http://ftp.us.dell.com/monitors/Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe
Also, please refer to the link below for troubleshooting webcam issues.
http://dell.to/L6oLaa
Please let me know if this helps.
paulomachado
1 Message
0
August 16th, 2015 17:00
I have the same problema with Windows 8.1 and now with Windows 10, my webcamera is not recognized by hardware system, can anyone help me? my BIOS version is a18.
thanks