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March 21st, 2011 22:00

Vostro 3500 - Bluetooth Driver doesn't detect Bluetooth Device.

Recently I noticed that when I was trying to get into my bluetooth settings on my Dell Vostro 3500 laptop and I noticed it wasn't running so I was going to go change it to turn on but I couldn't get into the settings since whenever I said open it didn't open. Then I wondered if I had all the drivers for Bluetooth running so I go to device manager and I couldn't find any of my Bluetooth drivers from before. I then just go to the dell.com to download the drivers again and I download a "Bluetooth 365 Module" driver and run it and then it says "No bluetooth device detected." then I wonder if I had a bad bluetooth device, so then I call tech support to confirm this and they send a technician to my house the next day and he replaces the device but when we turn it back on it still ceased to work. Then I try to swap hardrives with another Vostro but this hardrive had Windows 7 x32 Home Premium, where as my current one is Windows 7 x32 Professional. I swap drivers and once I put in the Home Premium driver and it works like a charm. Installing all the necessary drivers and it worked with my bluetooth keyboard. Then I swap back and still nothing.

I'm not sure how different OS's differ but I'm not sure what to do next since I need the Professional driver but it never detects the bluetooth device. I've tried updating the BIOS installing chipset drivers, but when I go back to install the "Bluetooth 365 Module" drive it still says "No bluetooth device detected"

Any help or insight on this problem is appreciated. Thank y

1 Message

December 16th, 2011 17:00

when ever i trying to use blue tooth it says the device is not found, then i trying to open nothing to show.if have any solution for that let me know please e   

1 Message

December 28th, 2011 19:00

Same problem with vostro V13, spent hours on the phone and connected online with tech support, tech replaced bluetooth card and that did not solve problem.  Eventually reset to factory settings which solved problem temporarily....

only for it to re occur again (I was only able to utilize bluetooth for about 2 hours).

Very frustrated with Dell "support" and this will probably be my last Dell purchase unless some solution arrives soon.  Currently on hold after about 5 more transfers and repeated explanations of the problem.

No solutions on the forum, I and 'tech support" have both been unable to uninstall and reinstall drivers.

April 12th, 2012 21:00

bluetooth not working in dell vostro 3500

April 12th, 2012 21:00

bluetooth not working in my laptop dell vostro 3500

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