Vostro 3500 Windows 10

Question

Hi, I have the model above. What I had Windows 7, there was no any problem. It asked me to upgrade to Windows 10, over and over. Finally I upgraded it, but now the scroll of the touchpad does not work at all. How can I fix it? It seems the only problem I have since the upgrade (that I care about).

ahuri · Answer

Someone???

DELL-Ravi Ch · Answer

Hi ahuri, Dell Vostro 3500 has not been tested for Windows 10 operating system. You will need to download the Windows 7 touchpad driver and install it on compatibility mode. Also, I would suggest you to update to the latest BIOS on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it. http://dell.to/18r60nI Please let me know if this helps.

ahuri · Answer

Hi.

Thanks for replying.

I downloaded this for BIOS update: http://downloads.dell.com/FOLDER02230441M/1/3500A12.EXE

and this for touchpad software: http://downloads.dell.com/input/R253442.exe

After installations, in this path: C:\Program Files\Synaptics\SynTP

I changed the following programs to Windows 7 Compatibility mode:

DellTpad.exe

SynTPEnh.exe

and even SynTPHelper.exe

Restarted the computer, but the scrolling works part-time.

In Chrome or folders explorer, office applications it works.

In start menu or Microsoft Edge (browser) it does not work.

Seems that in the "new" programs it does not work...

By the way, when double clicking on the touchpad icon (by the system clock), the touchpad software is not open.

DELL-Ravi Ch · Answer

Hi ahuri,

Unfortunately there may be compatibility issues with Windows 10 that is the reason the touchpad is not functioning correctly.

Please revert back to the old operating system to check if its touchpad issue or OS compatibility issue.

ahuri · Answer

I had Windows 7 on my laptop a few days ago. There was no any problem... Probably I have no choice but downgrading.

hudsonfas · Answer

The answer for Vostro 3500 + Windows 10 is:

1. Download last synaptics drive from drivers.synaptics.com/Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI_PS2_SMbus.zip

2. Unzip it, creating folder like "D:\Install\DELL\Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI_smbus"

3. Go into Device Manager, select "Compatible Mouse PS/2" or similar and click update drivers, then select the following:

- click "Search for driver software on your computer"

- click "Let me pick from a list of device drivers on my computer"

- click "Have disk" button

- select the folder with the new Synaptics drivers

( in my case it was

"..\Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI_smbus\WinWDF\x64" )

- select synSmbDrv.inf, and install

- Reboot Windows 10

hudsonfas · Answer