I would like to know if you had purchased the system with 'Windows 8' or was the system shipped with 'Windows 7' and later you upgraded it to 'Windows 8'. I would also like to know if you have done any troubleshooting steps and have you installed the windows updates.
Updating the latest 'BIOS' should fix the issue. The following link will help you to download the latest 'BIOS'.
http://dell.to/OIrF69
Once you open the link, you will be able to see a list of Inspiron laptop models. Select the right model that you are using and you will be able to see the BIOS option and download the file.
Before installing the 'BIOS', disonnect all external peripherals, connect the AC Adapter and do not use the system until it restarts completely.
Thanks, but I've already updated to the latest BIOS and drivers. All troubleshooting that I could do has been done. I upgraded to Windows 8, but did so via a clean install. I've been building computers for 20 years, so I generally know what I'm doing. I'm hoping a later BIOS fixes this problem and that it isn't a hardware issue. If it is, I'm going to need to call and get a fix.
DELL-Harish R
677 Posts
0
November 12th, 2012 04:00
Hi Brian Vallelunga,
I would like to know if you had purchased the system with 'Windows 8' or was the system shipped with 'Windows 7' and later you upgraded it to 'Windows 8'. I would also like to know if you have done any troubleshooting steps and have you installed the windows updates.
Please do let me know in case of any queries.
Thanks and regards
Harish R
#iworkfordell
Brian Vallelung
3 Posts
0
November 12th, 2012 05:00
I also want to note that the USB port provides full power when the laptop is fully off. This appears to be an issue only when sleeping.
DELL-Harish R
677 Posts
0
November 13th, 2012 02:00
Hi Brian Vallelunga,
Updating the latest 'BIOS' should fix the issue. The following link will help you to download the latest 'BIOS'.
http://dell.to/OIrF69
Once you open the link, you will be able to see a list of Inspiron laptop models. Select the right model that you are using and you will be able to see the BIOS option and download the file.
Before installing the 'BIOS', disonnect all external peripherals, connect the AC Adapter and do not use the system until it restarts completely.
I hope this helps.
Please let me know in case of any queries.
Thanks and regards
Harish R
#iworkfordell
Brian Vallelung
3 Posts
0
November 26th, 2012 06:00
Thanks, but I've already updated to the latest BIOS and drivers. All troubleshooting that I could do has been done. I upgraded to Windows 8, but did so via a clean install. I've been building computers for 20 years, so I generally know what I'm doing. I'm hoping a later BIOS fixes this problem and that it isn't a hardware issue. If it is, I'm going to need to call and get a fix.
guapper
1 Message
0
December 31st, 2012 06:00
I have this exact same problem on my XPS 17 (L1702x) laptop. Upgraded tot Win8 (clean install), updated bios to latest version (windows 8 compatible).
No PowerShare in sleep mode avaialable, but it does work when the laptop is shut down.