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June 5th, 2015 10:00
Windows 7 64-bit Diagnostics Custom Test for Hard Drive
Inspiron 1545 laptop with 64-bit Windows 7
I was getting the error "The Ac power adapter wattage and type cannot be determined." This error has been cleared up but it also gave the option to press F5 to run onboard diagnostics which gave the following error.
Error code: 2000-0146
error code: 0146
Msg: Error code: 2000-0146
Msg: Hard drive 0: Self test log contains previous errors
Per Kalyan S response at http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19457874, this "refers to previous errors in the hard drive which might not really be a hardware failure". To confirm this, he recommends the custom test of the 32-bit Diagnostics menu. When I press F12 and boot Diagnostics, they immediately run and do not provide any of the menu options described at http://www.dell.com/support/article/us/en/04/52057/en?c=us&s=bsd&cs=04&l=en.
When I try to run DELLDIAG.exe from the Dell Resource CD, I get the following errror.
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) of the program and then contact the software publisher."
Is there a 64-bit compatible version of Diagnostics that can be downloaded which will allow me to run the custom test that Kalyan recommended?
Thank you,
David
DELL-Ravi Ch
9 Technologist
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June 5th, 2015 23:00
Hi David,
I would suggest you to run a thorough test on the Hard drive. You can download Support assist from the link below and run the PC CHECKUP on hard drive and complete system to check for issues
http://dell.to/1hAPOXr
Please let me know the findings.
Philip_Yip
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16.1K Posts
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65.9K Points
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June 6th, 2015 07:00
Your hard drive has failed and its time to replace it, preferably with at least a 250 GB SSD:
http://www.crucial.com/usa/en/compatible-upgrade-for/Dell/inspiron-1545
In the meantime attempt data recovery from your old hard drive to an external hard drive using Fedora:
http://dellwindowsreinstallationguide.com/data-recovery-using-fedora/
Once you have the SSD you will need to install it, see the service manual:
http://downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-1545_service%20manual_en-us.pdf
With the new SSD you will have to load Windows. Microsoft's representative Gabriel Abu has made it known that there will be no cutoff for Windows Insiders from reaching Windows 10 RTM. Therefore at this stage I recommend installing Windows 10 Insider Preview and using it to take the upgrade to Windows 10 RTM:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-10-technical-preview-iso/
Windows 10 RTM will be out on the 31st of July 2015.
David62
4 Posts
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June 6th, 2015 17:00
Hello Ravi,
I performed the Short Hard Drive Test and the Full Hard Drive Test. The system passed both tests.
Regarding error message "Self test log contains previous errors", is it possible for me to view the self test log to see what the previous errors were? Also, I thought it may be worth checking that log file once a week to see if any additional errors are occurring.
Thank you,
David
DELL-Ravi Ch
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7.1K Posts
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June 15th, 2015 12:00
Hi David,
This error indicates partially bad sectors in the Hard Disk. If the system is booting up please run the chkdsk /r to check if it fixes the hard drive.
ejn63
11 Legend
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June 26th, 2015 14:00
There should be an entry in system setup (F2 at powerup) that lets you see the log.
Or, clear the log (unplug system, remove or disconnect the battery and hold the power button for 30 sec). Then re-run the diagnostics and see what you get.
David62
4 Posts
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June 26th, 2015 14:00
Hi Ravi, I ran the chkdsk /r. The log is below. It looks like chkdsk found/fixed no issues.
Is there any way to view the previous self test log errors? I would like see the message content and determine their frequency (recent, years ago, etc.) and monitor future occurrences. The system has passed all other tests at this point. If it were not for the power adaptor error that gave me the option of running diagnostics then I wouldn't have any indication that there is a potential hard drive issue.
Thank you,
David
Chkdsk Log:
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
234240 file records processed.
File verification completed.
986 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
303374 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
234240 file SDs/SIDs processed.
Cleaning up 247 unused index entries from index $SII of file 0x9.
Cleaning up 247 unused index entries from index $SDH of file 0x9.
Cleaning up 247 unused security descriptors.
Security descriptor verification completed.
34568 data files processed.
CHKDSK is verifying Usn Journal...
33888288 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
234224 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
38426289 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.
244093951 KB total disk space.
89938004 KB in 163590 files.
107712 KB in 34569 indexes.
0 KB in bad sectors.
343079 KB in use by the system.
65536 KB occupied by the log file.
153705156 KB available on disk.
4096 bytes in each allocation unit.
61023487 total allocation units on disk.
38426289 allocation units available on disk.
Internal Info:
00 93 03 00 1a 06 03 00 80 cb 05 00 00 00 00 00 ................
8c 11 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
David62
4 Posts
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June 26th, 2015 17:00
Thank you for the reply but I don't see any such entry. My online searches don't yield any instructions about how to view the self test log. If anyone can state specifically how to find this info then please provide the details. This is for Windows 7 Home Premium. If it is confirmed that I cannot view this log then I guess there is nothing to lose in trying to clear the errors.