Turns out u don't have to use a 3.0 USB. Used a 2.0 one (1.0, 1.1, 2.0) and it worked. A generic one, made in China. I think the problem was the initial converter was pretty old (the drivers were dated 2005). I have both converters and the newer one loads ok but the old one only shows in the device manager. Tried ur procedure on it but it did not work.
XPS 12 has two models(9Q23 and 9Q33) and both have USB 3.0 ports. You will need a converter that supports USB 3.0. You can try uninstalling the USB Root Hubs and restart the laptop to refresh the USB drivers, if you have a USB 3.0 compliant coverter.
Follow the steps provided below to uninstall the USB Root Hubs:
1. Go to "Control Panel". 2. Click on "System and Security". 3. Open "Device Manager". 4. Click "Universal Serial Bus Controllers" 5. Right click on each USB Root Hub and click "Uninstall". 6. Reboot the laptop with the converter connected to it.
Please let me know about your findings and a link to the converter information if the issue persists.
Uinstalling the USB Hub and rebooting fixed the issue for me. Running on Windows 10 PIP Build 10074 using Dell modell USB adapter DBJBCBC064 (Realtek USB3 GBE adapter) on a Dell XPS 12 laptop.
XPS12UserSept
4 Posts
0
October 22nd, 2013 12:00
Thanks Rajath.
Turns out u don't have to use a 3.0 USB. Used a 2.0 one (1.0, 1.1, 2.0) and it worked. A generic one, made in China. I think the problem was the initial converter was pretty old (the drivers were dated 2005). I have both converters and the newer one loads ok but the old one only shows in the device manager. Tried ur procedure on it but it did not work.
DELL-Rajath N
4 Operator
•
1.8K Posts
0
October 20th, 2013 03:00
Hi XPS12UserSept,
XPS 12 has two models(9Q23 and 9Q33) and both have USB 3.0 ports. You will need a converter that supports USB 3.0. You can try uninstalling the USB Root Hubs and restart the laptop to refresh the USB drivers, if you have a USB 3.0 compliant coverter.
Follow the steps provided below to uninstall the USB Root Hubs:
1. Go to "Control Panel".
2. Click on "System and Security".
3. Open "Device Manager".
4. Click "Universal Serial Bus Controllers"
5. Right click on each USB Root Hub and click "Uninstall".
6. Reboot the laptop with the converter connected to it.
Please let me know about your findings and a link to the converter information if the issue persists.
ingarnt
7 Posts
0
May 7th, 2015 07:00
Uinstalling the USB Hub and rebooting fixed the issue for me. Running on Windows 10 PIP Build 10074 using Dell modell USB adapter DBJBCBC064 (Realtek USB3 GBE adapter) on a Dell XPS 12 laptop.