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147609
January 4th, 2016 12:00
XPS 14Z L412Z laptop and Network controller
Hello I'm in need of some help I have installed a clean copy of windows 7 Home premium on the laptop and I have installed all the drivers except for one the network controller ( I'm assuming Wi-Fi)
I have tried all the drivers on the dell support page http://www.dell.com/support/home/us/en/04/product-support/product/xps-l412z/drivers
and I get errors on the installation of these drivers "can not install
here are the hardware ID's for it
PCI\VEN_14E4&DEV_4365&SUBSYS_00161028&REV_01
PCI\VEN_14E4&DEV_4365&SUBSYS_00161028
PCI\VEN_14E4&DEV_4365&CC_028000
PCI\VEN_14E4&DEV_4365&CC_0280
Please any help!!!!
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dteeters
4 Posts
0
January 6th, 2016 06:00
Update : I reformatted it with windows 7 pro and still nothing.
I don't understand how dell can have drivers for a service tag that doesn't work!
ieee488
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January 6th, 2016 06:00
http://www.dell.com/support/article/us/en/19/SLN148687/EN
dteeters
4 Posts
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January 6th, 2016 07:00
Pm sent.
DELL-Colin Hu
351 Posts
1
January 6th, 2016 07:00
Hi dteeters,
The Hardware ID's you've given are for the Dell Wireless 1704 Card, which isn't compatible with the XPS 14z (www.pcworld.com/.../dell-xps-14z-notebook.html). It is however compatible with the Inspiron 14z (www.dell.com/.../pd). Can you click the links and check what model of Laptop you have.
If as per the Hardware ID you do have the Inspiron 14z then please uninstall all the drivers you have already installed from the XPS 14z page and install the Inspiron 14z drivers in this order from the support site www.dell.com/.../diagnose :
1. Chipset
2. Video
3. Audio
4. Network
5. Wireless
6. USB 3
If you are still in doubt as to what model you have, PM me with your Service Tag and I'll tell you the model and what to install
dteeters
4 Posts
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January 8th, 2016 10:00
Still no luck on a driver