XPS 14Z keyboard keys malfunction

Hi SPUDD57,

Thank you for writing to Dell Community Forum.

Please check with an external keyboard if you have the same issue.

Also, update chipset driver to the latest available driver from our Dell Support site.

Please private message us the service tag of the system along with the result from the above steps.

Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Support not recognising my service Tag.....

Hi thanks for getting back,

The external keyboard and on screen keyboards work fine. loosing certain letters on my xps 14z laptop keyboard (OS Platform windows 7 home premium)....Right now am using the xps14z keyboard; suddenly working????.... but  up until10 minutes ago not working all day...even after multiple reboots -  forced to use on screen keyboard.

Therefore, the key board functions  properly sometimes; most of the time not.

Any ideas?

Gremlins??? :(

regards,

Joe (spudd57).

Hi It's XPS 14Z Model L412Z ....And now I'm Back On the on screen keyboard again....seems The laptop key board has stopped working properly again It's 2:30 Wednesday morning here I' going to bed....

1 usb port stopped working after trying your remedy aswell as the key board....

bye for now.

Joe

Hi,

Did what you asked, keyboard  not working properly....

But after performing the operation, now one of my usb ports is not working and the device manager can't find drivers for my second usb port dead and windows 7 cannot detect my second usb port. I tried downloading drivers but no joy.

Please advise.

regards,

Joe

:emotion-2:

You can use the Diagnostic Tool on your Dell Product Support. Please click on the link below, stroll upward to Diagnostic, and then Choose A Diagnostic Test.

www.dell.com/.../Products

You can also run Diagnostic by following the steps below. Please report any error codes

1. Turn off computer

2. Power on computer, quickly tap the F12 key continuously. You should see the Diagnostic screen

Running Dell F12 Preboot Diagnostics

www.youtube.com/watch

:emotion-2:

Please use Browse For A Product or Auto-Detect Your Product in the link below or post exactly your Dell model.

Example: Dell XPS 14 L401X

www.dell.com/.../xps_laptop;

Hi Thanks for the input BUT:

Ist problem; can't use dell diagnostic tool...seems dell won't detect my xps; so can't use that.

2nd; unable to use xps diagnostic as my laptop key board or touch pad enter key won't work.

SO - i connected an external keyboard to the only working USB port. Ran  full test everything passed test, apparently??

So xps keyboard still not working properly and Second Usb u/s.

any other suggestions.

Regards,

Joe

Hi SPUDD57,

Please private message us the service tag of system in discussion, so that we can check on the configuration and guide you accordingly.

Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Hi, How do I private message?

and can't see the tag; all tags worn & unreadable or  missing. looked in system info nothing.

tried down loading system detect launch and nothing happens.

Downloaded chipset intelI intel Series 6 driver R308839.exe. nothing

dell not detecting my xps 14 l412z.

Did full diagnostic laptop diagnostic tool using external keyboard.....everything passed. BUT left usb not working and keyboard still unreliable

Hi SPUDD57,

Please boot into the BIOS and you will find the service tag.

You need to add me as a friend before you can private message us the service tag.

Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Hi, Before I was able to act on this, I was downloading some drivers from support and on restart the laptop crashed. had to initiate start up repair a number of times...

finally was able to start up using  from a windows seven repair disc, did the F 2  operation and low and behold the service tag and express tags were missing..... I just cannot beleve my luck.

Therefore finally was able to download system detect and obviously, can't detect my system.

So did an F12 system full diagnostic and everything passed???

The left USB port... the one right next to the earthnet connection, has power as it lights up my perifial usb device but will not recognise anything connected to it. i.e. usb mouse. The other  usb port works fine.

Tried  system restore a number of times using different restore points and System restore failed each time.

So, what options might I have now?

Looking forward to hearing from you.

I friended you.

Hi,

USB 3 PORT ISSUE SOLVED.......YAY.

thought i'd try something and it worked for the usb 3.

I downloaded Texas Instruments TUSB 7320 USB 3.0 Driver.... 

PASS IT ON IN CASE ANYONE ELSE NEEDS TO KNOW  : )

now all I have to do is fix this (#$%!*%) keyboard......

IT'S 2: 30 AM.... so that will have to wait

going to bed.

ciao

:emotion-2:

Windows® 7: Turn Filter Keys on and off

www.youtube.com/watch;nohtml5=False

It has nothing to do with the filter.

only some keys work.

external key board works

I'm forced to use on screen keyboard.

service tags have dissapeard so can't use system detect.

tried downloading drivers....nothing changed

system restore no joy

help please