Have you updated your firmware to the latest 1.1.15 anyway?
I would do that first just to make sure you are up to date, and then try again. I have the same machine as you, and I do not have any speed throttling issues since I updated.
I have to say Dell's support or should I say severe lack of support beyond a joke, I have been emailing tech and customer support over the last 3 months regarding this issue, along with many others I have with this laptop. I've had nothing but issue's since this thing arrived.
The shear magnitude of issue's my laptop has has tarnished Dell's reputation in my eyes.
8% battery wear level, the laptop is hardly used...
Overheating/severe throttling during gaming
Screen randomly flickers
Screen randomly changes hue (goes purple)
Mouse pad doesn't work properly at times (its as if its sticking or not picking up movements)
HDMI Audio cuts out intermittently - Tested multiple cables-
Everything is up to date in terms of software, drivers, BIOS, heck I've even done a factory restore.
I don't want a repair, engineer or even a replacement, I simply want my £1800 back, its beyond a joke, no response from support, Due to my work hours I simply don't have time to call, hence why I've been emailing, there's no excuse for them not to reply, the option to email is everywhere, other than getting a confirmation message I receive nothing else.
If Dell's customer support ages are on here, Please arrange for a full refund to be processed, as it stands the laptop is just an expensive paper weight, its hardly been used due to the issue's mentioned above!!
Draek
11 Posts
0
January 3rd, 2016 09:00
Have you updated your firmware to the latest 1.1.15 anyway?
I would do that first just to make sure you are up to date, and then try again. I have the same machine as you, and I do not have any speed throttling issues since I updated.
Zaim2016
1 Rookie
•
16 Posts
0
January 3rd, 2016 10:00
Yeah I'm using the latest BIOS.
Zaim2016
1 Rookie
•
16 Posts
0
February 9th, 2016 14:00
I have to say Dell's support or should I say severe lack of support beyond a joke, I have been emailing tech and customer support over the last 3 months regarding this issue, along with many others I have with this laptop. I've had nothing but issue's since this thing arrived.
The shear magnitude of issue's my laptop has has tarnished Dell's reputation in my eyes.
Everything is up to date in terms of software, drivers, BIOS, heck I've even done a factory restore.
I don't want a repair, engineer or even a replacement, I simply want my £1800 back, its beyond a joke, no response from support, Due to my work hours I simply don't have time to call, hence why I've been emailing, there's no excuse for them not to reply, the option to email is everywhere, other than getting a confirmation message I receive nothing else.
If Dell's customer support ages are on here, Please arrange for a full refund to be processed, as it stands the laptop is just an expensive paper weight, its hardly been used due to the issue's mentioned above!!
Ryank720
1 Message
0
March 30th, 2016 19:00
Have you gotten a solution to this issue yet? I'm having the same problems and I don't know what I should do. Thanks!