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November 30th, 2014 13:00

XPS 15 - Explorer.exe crashing, cannot restore, cannot reinstall, cannot Windows repair

For months, I had a small issue with my laptop trying to check disk itself on startup. No big deal, since it was automatically scheduled and cancelled for a reason unbeknownst to me. Last week, I was starting it up to run updates and prepare it for some class work as I was going to be traveling for the holidays.

Updates run and now check disk was no longer automatically running everytime. Awesome, right? Wrong! Somewhere between updating, restarting to apply updates, and running an Avast virus scan, I my laptop is completely unusable.

I tried a system restore, which got to about 90% and blue screened. My system could not use my browser (forget the error that came up, which is fixed via an reinstall of that thru my network share folder) and when I try to open Windows Explorer, search on the Start menu, or open control panel, explorer.exe crashes and restarts the process.

I have tried to reinstall when Windows was running, to attempt the repair process, and then the Windows Installation crashes. I tried to upgrade and just do a clean wipe with my Win 7 SP1 Home disk, which both fail because it can't find my HDD drivers. And system restore cannot restore because my C: is corrupt, which schedules a check disk that automatically gets cancelled everytime on startup.

(To make matters EVEN worse, my warranty expired on November 2nd of this month)


Any assistance past what I have already done, would be greatly appreciated. I am at my wit's end and have either exhausted the possible solutions or am so frustrated that I cannot possibly think of the problem anymore.

You are my only hope.
Josh

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November 30th, 2014 13:00

Press F12 at powerup, boot to the Dell diagnostics, and run an extended test on the hard drive.

4 Posts

November 30th, 2014 14:00

I just got done doing full Dell diagnostics. Everything is operating normally, or so it says.

4 Posts

November 30th, 2014 15:00

I did the 10 minute test about 1pm EST. It asked if I wanted to continue with a full test and that took about 45 minutes or so, rechecking memory and my HDDs.

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November 30th, 2014 15:00

How long did the hard drive diagnostic take?  The quick 10-minute test is not definitive - you need the extended test, which takes somewhere around two hours (or more for larger drives).

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December 3rd, 2014 13:00

Problem persists. Any other insight?

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