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6 Posts

61273

December 6th, 2010 23:00

XPS 15 (L501X) Video Overlay Flicker in Full Screen Internet Video (Hulu, Youtube, etc)

Hi,

I was wondering if any owners of the new XPS 15 (L501X) are experiencing flickering when watching internet video.  Specifically, the flickering I am seeing is not in the video itself, but rather in the overlaid controls for the timeline slider, volume, network logo, etc.  It doesn't seem to happen on DVD playback with WinDVD.

I've updated my video drivers and system bios as well as Adobe Flash but this hasn't helped.

If anyone with a similar system experiences this problem at hulu.com or youtube.com, please post back here.

Thanks,
Steve

 

4 Posts

December 8th, 2010 03:00

OK - it's fixed! Simply right click on video, settings  then untick enable hardware acceleration. All my videos are playing properly now.

4 Posts

December 7th, 2010 06:00

I have exactly the same issue with my XPS 15, not only youtube but BBC iPlayer and other video sites when on full screen - very annoying

2 Intern

 • 

1.1K Posts

December 7th, 2010 07:00

Hello,

I am sorry to hear your difficulties

I wonder if this problem has affected all Dell's XPS 15 laptops? I am from UK and on the UK Dell's site I could only find XPS 15 [L502X] to [L505X] 5 Models in total.

I am intrigued to know the Tech specification of the (L501X), the one you own.

Regards

4 Posts

December 8th, 2010 01:00

XPS Laptop L501x Intel® Core™ i5-460M Processor (2.53 GHz,3M)
Item Description Quantity Total Price
Metalloid Aluminum WLAN Cover 1
Intel® Core™ i5-460M Processor (2.53 GHz,3M) 1
Genuine Windows® 7 Home Premium, 64bit, English 1
OS Media MUI Windows® 7 Home Premium (64 BIT) Resource DVD 1
No productivity Software selected 1
1 year of coverage included with your PC 1
No Accidental Damage Support 1
McAfee® SecurityCenter 15 Month Subscription 1
Computrace LoJack for Laptops, 1yr license - included with your PC 1
4096MB 1333MHz Dual Channel DDR3 SDRAM [2x2048] 1
15.6 High Definition WLED TL (1366x768) 720p 1
500GB (7,200rpm) Serial ATA Hard Drive 1
6-cell 56Whr Lithium Ion battery 1
8x DVD+/-RW Optical Drive 1
1GB NVIDIA® GeForce® GT 420M Graphics Card(Wireless N1000 Card Only) 1
Intel® Centrino® Wireless-N 1000 (EUR) 1
Bluetooth Card 3.0 (EUR) 1
TvTuner Not Included 1
NO - Dell may NOT telephone me in relation to my order and related products and services 1
DataSafe Online Backup 2GB 1 year 1
XPS L501x Order - UK 1
English Documentation 1
Datasafe Local 2.3 Basic 1
XPS L501x Resource DVD (Diagnostic & Drivers) 1
90W AC Adaptor 1
1 year Collect & Return Hardware Support included with your PC 1
No Carrying Case 1
1 Meter Power Cord (3 Wire) - UK 1
Internal UK/Irish Qwerty Keyboard 1
N11XL503 1

 

I have emailed Dell technical support re this issue but no response so far.

6 Posts

December 8th, 2010 09:00

Simply right click on video, settings  then untick enable hardware acceleration

Excellent find!  To others reading, note that once you make the change in the flash player, you may need to quit your browser and reload to see the change take effect.

Though this "fixes" this issue for me (for now), it doesn't fix the underlying problem (say a driver or memory timing issue maybe).  Hope Dell takes a look at this as I think it could pop up elsewhere as well...

Thanks Alistair94!

Steve

 

6 Posts

December 8th, 2010 09:00

I have also contacted tech support 2 days ago with no response...  :(

1 Message

December 10th, 2010 15:00

Unfortunately, this is not an acceptable fix considering Optimus should work flawlessly with Flash. All this fix does is disable the use of NVIDIA's card for flash videos and rely on Intel graphics for the video rendering.

Hopefully Dell will update the drivers to enable this fix.

2 Posts

December 11th, 2010 09:00

Hi, I´m a XPS 15 owner and I have 2 problems with video

1´st - Wen I open a Adobe image in Photoshop CS5 I can´t see the bit map, but in the layer panel I see the thumbnail, I take a print screen http://img571.imageshack.us/img571/5967/xps15videoproblem.png

It recognize a Nvidia 420 video card

2´nd – In google chrome I can´t see the videos in youtube, but, in Internet explorer I can.

Thanks for your help, regards

4 Posts

December 13th, 2010 21:00

I actually have an XPS 17 (L701X) with Optimus (NVIDIA 435M) and have the exact same issue!

When flash video is in full screen the overlays in the video flicker like crazy (things like the volume bar, navigation slider, etc.). It is not the video itself flickering. But it is very annoying and basically unuseable. And yes turning off hardware acceleration "fixed" it for me, but only because it turned off the Nvidia card. Not exactly a fix, more like a bandage.

That being said, why is the dedicated card coming on for flash video anyway!? Optimus is a great idea, however in reality it needs a lot of work. It wastes battery coming on for flash video, but then won't come on when I am trying to play games online the use the Unity Player plugin (ie. Tiger Wood 2010 Online)

Hopefully Dell / NVIDIA can fix this as otherwise these new XPS machines are great.

Thanks!

Trevor

1 Message

February 17th, 2011 17:00

"This is an nVidia driver bug.  They are aware of it, it appears to be fixed in their .270+ driver builds (which are not yet publicly available).   we will update the jira bug when those drivers do become available.

 Flash Player Engineering"

http://forums.adobe.com/thread/779772?tstart=0

1 Message

March 20th, 2011 18:00

I recently received my L501x just before sandy-bridge integration around mid February.

First thing I did was download Chrome (I am use to using it through my job) and checked out hulu and youtube.

I did notice the flicker and loss of on-screen play options and was quite upset as well but went on with my business.  About 3 days later I reverted back to the factory OEM image to verify it worked (some had claimed there were issues with the image) and it had a chance to update everything over again.  Now I found when I watched HD video in Chrome browser only, I couldnt even see the video on full screen - only the audio was present.  Now and then I have people over and I am streaming video to my 52" over Push2TV and inevitably we decide to visit YouTube and I go to full screen but i forget and it always freezes so I have to make up excuses because I dont know the problem.

 

I recently decided to search for the answer and found this thread, I noticed disabling hardware acceleration did work for me but I'd have to do it each time I opened a video.  I've seen people everywhere complaining about the flicker but mine stopped after about a week, I dont know if it was due to a clean update or un-installing unnecessary software or even just changing video options.  I am still stuck with no video on full screen HD at 720p and above.

So fooling around in my Intel(R) HD Graphics control panel I had enabled "Override Application Settings" and this seemed to fix my problem.  As I was googling what I had done to find a thread elsewhere on the net to hotlink, I noticed others had both override options turned off.  I did just as the thread below suggested and everything seems fine at this moment in time.   Before finding the thread below, I had both "Override Application Settings" for "Noise Reduction" and for "Sharpness"  turn on to see full screen HD, with them both off I can also see HD but with Noise Reduction turned ON, HD at full screen wont display video.  Actually the video is only frozen when the "Auto Adjust" box is checked on Noise Reduction for me and this is the program default for Intel(R) HD Control Panel.

 

http://forum.notebookreview.com/hp-envy-hdx/559151-youtube-freezes-when-full-screen-but-sound-still-plays-2.html#post7231634

 

Perhaps some of you just need to change your Intel HD settings around since it seems there are two separate issues - Flickering flash video and the disappearance of video altogether.  Each forum I visit will either be blaming their PC manufacture, NVidia , Google, Adobe or others for not seeing video in full screen when its likely just a default setting issue but I am aware that other problems like the flicker still exist.

 

i5 M480 | A06 BIOS | Windows 7 Home Premium | GT 420M 1gb ver8.17.12.5951 | Intel HD 1.68gb ver8.15.10.2189 | Intel HD Video BIOS v2046.0 | Direct X v10 | Chrome ver10.0.648.151 | Adobe Flash (Chrome) v10.2.154.25 | Adobe Flash (IE 8.0.7600) ver10.0.12.36

6 Posts

March 21st, 2011 00:00

I think this was acknowledged as an Nvidia driver issue and has been corrected in the latest release available on the Dell web site as of 3/8/11 (Dell version 8.17.12.6639 A04, Nvidia version 266.58).  I have updated to this driver and no longer have any such issues under any settings (e.g. flash video with HW acceleration on).

Steve

 

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