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July 8th, 2014 20:00
XPS 15 with no touch screen
I just bought an unused XPS 15 at a bargain price. Or not :)
The warranty has expired. Touch doesn't work.
I suspect that it doesn't actually have a touch screen. It's beautiful and has the 3200 x 1800 resolution. Does anyone know if any of these were built without touch screens? Or have I been sold a dud?
According to diagnostics:
XPS 15 (9530, Late 2013)
Service Tag: < ADMIN NOTE : Service tag removed per privacy policy>| Express Service Code: < ADMIN NOTE: Express service code removed per privacy policy>
Service Tag: < ADMIN NOTE : Service tag removed per privacy policy>| Express Service Code: < ADMIN NOTE: Express service code removed per privacy policy>
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ADMIN NOTE: Service tag removed per privacy policy>
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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July 8th, 2014 23:00
Hi mistywindow,
The system came with a touch screen option. Please perform the steps mentioned below for issue resolution.
Method 1:
Run the troubleshooter. Follow these steps:
a. Press the ‘Windows + W’ key on the keyboard.
b. Type troubleshooter in the search box and then press enter.
c. Click hardware and sound and run the Hardware and Devices Troubleshooter.
d. Follow the On screen instructions.
Method 2:
Follow the mentioned steps to enable Touch tab if it is disabled:
a. Navigate to Start screen. In the Start screen, click on
b. Control Panel tile.
c. In control panel Window, Scroll down and tap on the “More Settings” option.
d. Old Control Panel window will open.
e. Next, go to Hardware and Sound and after that click on Pen and
f. Touch option. Pen and Touch window will open.
g. Now, in the Pen and Touch window, navigate to Touch tab option. Check whether Use your finger as an input device box is unchecked, if so uncheck it. Then press
h. Apply and then OK.