4 Operator

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14.4K Posts

December 21st, 2008 05:00

Is this the only place it does this?

Have you run the Dell diagnostics on the video?

3 Posts

December 22nd, 2008 04:00

see my edit

Is this the only place it does this?

Have you run the Dell diagnostics on the video?

4 Operator

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14.4K Posts

December 22nd, 2008 11:00

You should not go back and edit your orginal post. Makes things hard to follow you should continue on

1 Message

January 22nd, 2009 08:00

 

Hi All,

 

I Got this problem too with my M1330,  this is mistake by NVIDIA company (so write on other forums), bad material was used in Video Card (GPU) 9400M ,  I use newest BIOS (as a producer asked)  version A15 however broke ....

Here URL for new Drivers for vga: (Beta version non tested)

 http://www.nvidia.com/object/geforce_notebook_winxp_179.28_beta.html

 

 

 

4 Operator

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14.4K Posts

May 10th, 2009 09:00

noobinacan

Your issue is either the video card or motherboard if the video is built inot it. The Fact that an external monitor doesn't work either is further indications.

If the card is seperate then replace the card. if not replace the motherboard

7 Posts

May 10th, 2009 09:00

I have a XPS M1330 and started to see these lines.
Is this a graphics card problem or a monitor problem?>

when I plug in a external monitor,I still don't get a video...thanks

 

319 Posts

May 11th, 2009 05:00

This  is a known problem with your video card.Nvidia released a large batch of bad video chips.Dell has extended the warranty on some model

 

(yours included)for 1 year.

See this:http://en.community.dell.com/blogs/direct2dell/archive/2008/09/12/nvidia-gpu-update-limited-warranty-enhancement-details.aspx

2 Posts

June 12th, 2009 11:00

Hi Everyone,

I had the same overheating Nvidia GPU issue on my XPS M1330.  After chatting online with Dell Tech Support, they issued a service request, and less than 24 hours later a service tech came and replaced the motherboard (including GPU).  The machine runs perfectly now.

I've been buying Dells for years (probably at least 10-20 machines including those for business and friends and family.  This is the first time anything this serious has happened to one of my machines, and Dell fixed the problem quickly and painlessly. 

As far as I'm concerned, Dell passed the test -- I will continue to buy and recommend them.

4 Posts

August 8th, 2009 20:00

I am having similar problem as follows;

I bought my Dell XPS M1330 on 07/08 with a NVIDIA 8400M GS graphics card in Malaysia. A summary of what happened was:

1) Computer screen turned black for a few seconds then recovered. The message given was something like "display driver stopped working and has recovered"

2) A day later, my laptop would change color (green/pink) and then freeze. I could still reboot and it'll work fine

3) Now, when I turn on my computer, I get a black background and green horizontal and vertical lines across my screen. I have to try rebooting several times before windows would actually start. Even when it started, it crashes frequently.Given the above symptoms, It is most likely the nvidia GPU problem.

My dell warranty was end on 28th July 2009, the serious one was happened on 29th July 2009 which need to reboot the system three times a day. I felt upset with this laptop. Currently i am at SHANGHAI, it will be great if someone can help.
 

4 Posts

August 11th, 2009 05:00

One Dell engineer has replaced the mother board today.

However, based on the link below, will you add another 60 months? http://en.community.dell.com/blogs/direct2dell/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx

See statement below taken from the link: (Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase for the following systems:)

 

 

4 Posts

August 11th, 2009 06:00

my original warranty expired on 29th July 2009, so will be extended automaticall y to 2010 July 29th? How to make sure they input into dell web system, so that i can track the warranty status using my service tag.?

9 Legend

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87.5K Posts

August 11th, 2009 06:00

The 60 months applies only to those who purchased a 4-year warranty with the system - the total is then 60 months or five years.

For all systems, the extension is 12 months beyond whatever you chose to purchase with the system.

 

9 Legend

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87.5K Posts

August 11th, 2009 07:00

I doubt it will show up as an extension - since it covers only the nVidia chip in the system.

 

2 Posts

September 21st, 2009 21:00

Don't throw it away just yet!  Mine doesn't work with any WINDOWS version, but it works very well with Linux, Mint or Ubuntu.  Try it!

 

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