Hi HBoz,

Let's try the following steps. 

Uninstall the drivers from Device Manager:

• Click on Start
• Right click on Computer -> click on Properties
• Click on Device Manager
• Expand ‘Keyboard'
• Right click -> choose ‘Uninstall’
• Restart the computer.

Alternatively, try the following steps and check if it works:

Click on Start -> Control Panel -> Ease of Access -> Ease of Access Center -> Make the keyboard easier to use and uncheck all the options. Click on ‘Apply’ -> Ok. Restart the computer and check.

Hope this helps.

Hi!

Thank you for your ideas - I've tried both, but the problem persists unfortunately.... :emotion-6:

Any other ideas?

Hi HBoz,

Thank you for the response. Let’s try the following steps and check if it works:

Check the on screen keyboard:

• Click ‘Start’
• Type ‘on screen keyboard’ without the parenthesis, click ‘On screen keyboard’
• Use the keyboard and check if you face the same issue

Alternatively, change the keyboard layout settings:

• Press and hold the Windows key and press 'R' key. This will open the run window
• Type ‘intl.cpl’ without the parenthesis,click 'Ok'
• Click on the ‘Keyboards and Language tab’, click ‘Change keyboards’
• Under ‘Default input language’, ensure that ‘English (United States)- US’ is selected
• Under ‘Installed Services’, remove all the language options you are able to see (to remove the language, highlight the language and click on remove)
• Click ‘Add’
• Expand the language ‘English’
• Expand ‘Keyboard’ list, select the ‘United States-International’, check the box, and then click ‘OK’

I would also recommend you to check in safe mode:

• Power off the computer
• Restart the computer, tap F8 on Dell logo 2-3 times
• This will take you to ‘Windows Advanced Boot Options’
• Choose ‘Safe Mode’ in the Advanced Boot menu (use ‘up’ or ‘down’ arrow keys to highlight the option, press ‘enter’ to select)
• When Windows finishes loading in Safe mode, check if the keyboard responds properly

You can click on the link for more information: http://dell.to/SydjSf 

Please reply if you have any questions.

Could you explain what to do if the onscreen keyboard is working, but the laptop keyboard is not?  This is happening to my XPS.