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August 8th, 2010 03:00

XPS M1710 - Corrupt Post screen and no Windows

Howdy folks,

A bit of a weird one this, and I can't really find anything that matches this when I trawl Google.

I have a Dell XPS M1710 which I've owned for about 3 years now (from new). I use it when I have to go travelling, but still play a few games etc etc. It's got the standard NVIDIA GeForce Go 7900 GTX with 512MB DDR memory in there right now. The only thing I've done to it (over a year ago now) was to add another 2GB of RAM to take it to 4GB total. And I've had the fans out too because they became so blocked up with dust that I was getting about 30 mins before it overheated and turned off.

So, yesterday I had it turned on, but it was just sitting idle whilst I was playing SC2/WoW etc on my main desktop PC. Then, when I looked over at it, I noticed that the screensaver (standard Windows 7 wavy line one) had frozen, and there were little red pixellated dots all over the screen. Upon moving the mouse, hitting keys, etc etc I realised that it had locked up totally .. didn't look good at all!

Now when I boot it up, the initial BIOS Post screen (with the big DELL logo and Intel Logo in the bottom right) is all corrupted and messed up. You can see the 2 logos (Dell & Intel), but you can also see the background 'masks' that they are on, and the remainder of the screen is full of short, vertical, green lines in clusters. It kinda looks like the Matrix 'code'.

However, when the little Windows 7 animated logo appears (after having moaned about my PC not booting properly last time etc etc), just before Windows itself launches, there is no corruption on the screen at all ... everything looks fine. Unfortunately, as soon as the logo disappears, the screen goes black (but it's still 'active', if that makes sense. The screen doesn't turn off, it's just a black image being displayed) and Windows never boots.

If I enter the BIOS setup screen, that too is all corrupted and messed up. I can see all the options to be able to select them, that's fine .. but you can see that it's corrupted (white lines/text are all fuzzy & misaligned). However, if I boot in "Safe Mode" (using F8 at boot), it goes into Windows with no GFX corruption and everything seems fine. So now I am really confused as I would have thought that a dead GFX card would manifest itself in all areas, especially the more GFX-intensive ones (than the BIOS screens) like safe mode!

As above, my initial thoughts were that the GFX card has died as that would be the only thing to explain GFX corruption in the POST screen. But then Windows Safe Mode, the Windows logo and the Windows 7 installation GUI (repair function etc) all appear fine, with no GFX corruption at all. So maybe it's some kind of driver issue, virus?

Here's what I've tried so far: -

1. Turned it off and back on again :p
2. Left it off for 3 hours - Still had the problem
3. Removed AC & Battery, held power button for 2 mins, tried again - still had the problem
4. Tried the Windows repair function - still had the problem
5. Reinstalled GFX drivers via Safe Mode - still had the problem

For some reason my PC simply will NOT recognise the Windows DVD in the drive and boot from it. I even turned off ALL other boot devices, so the Windows DVD was the only option, and it just tells me that there is 'no bootable drive' blah blah. I can't re-install Windows from Safe Mode as it says it will only work from 'Normal Mode' ... and I can't get into 'Normal Mode' right now. My next option is to try and copy the Windows DVD onto a USB drive, and see if I can boot the installation process from there. I am yet to find a way to boot to a DOS (or equivalent) environment that will allow me to run the installation from there.

As you have probably gathered, I am running Windows 7 32-bit :)

I hope that all makes sense. Sorry for the long post, just wanted to get as many details in as I can. If the GFX card is dead, can I get a new one? Can I get a better one even?

Cheers for any help/advice/opinions.

Orias 

5 Posts

August 8th, 2010 04:00

So you definitely think there is a GFX card problem?

How do I go about getting a new one and, if so, can I get an upgraded one to go in there?

I'll try the extended tests, although I think I might have already done that actually. Where is runs through all the HDD and Memory stress tests etc. Everything there checked out ok.

Cheers, Ori 

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August 8th, 2010 04:00

One thing you will need to do is replace the faulty video card.  You should also run an extended diagnostic on the hard drive - F12 at powerup.

 

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August 8th, 2010 04:00

This is the only upgrade card for your system - the 7950GTX:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=110568730804&rvr_id=121618770757&crlp=1_263602_263622&UA=%3F*F%3F&GUID=34126fe612a0a0aad5837c63ff6a53ce&itemid=110568730804&ff4=263602_263622

Yes, the video card is faulty. If you're sure the hard drive is as well but the system won't boot from a CD/DVD, you'll likely need a new drive as well.

 

5 Posts

August 8th, 2010 04:00

Ahh, actually, it might be the 7950 GTX that's already in there.

But jeez that's a lot of money for such a small and, these days, not very good GFX card. A $40 desktop PCI-E card would do just as good a job!

But if it's the GFX card that's dead, I really don't understand why everything looks perfect in the Windows installation GUI, and in Safe Mode etc etc. It's literally just in Bios-based screens where things are corrupted.

I don't think there is any issue with the HDD. It did the same thing when I was installing Windows 7. It wouldn't boot from the OEM install disc, so I had to copy the contents to a blank DVD which it then worked from.

Thanks for the help,

Ori

 

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August 8th, 2010 05:00

Unfortunately, since notebooks use proprietary video cards (when they even have separate cards, which is very rare now), so the cost of the cards is very high.

It's not uncommon for nVidia's cards to fail in such a way that they work with low-resolution modes such as safe modes, but fail when the driver loads and puts more stress on the chip/memory on the card in normal mode.

Some have reported being able to temporarily resuscitate the card by baking it for a few minutes in a warm oven - if you try this, go no higher than 350 F and make sure you put the card on an insulating surface such as a glass or ceramic dish (particualrly in an electric oven!).

 

5 Posts

August 8th, 2010 05:00

Hahah ... that sounds like an extreme option ... but might give it a shot.

It's probably worth pulling it apart and taking the card out anyway. Sometimes just the act of removing it, poking it, and putting it back in will fix it.

Otherwise, for the cost of a replacement card, I might as well just get a new laptop with more up-to-date technology!

Cheers, Ori 

5 Posts

August 8th, 2010 12:00

Urgh ... don't suppose anyone has a WORKING link to the Service Manual for the XPS M1710?

Every single link I try just leads me to a dead page, and the Dell site itself just leads me to a 404 error page. Just need the Service Manual to get the GPU out. I've been in there before, but I think I need the reference to be 100% sure

Cheers, Ori 

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August 8th, 2010 17:00

It works on HP LaserJet network cards as  well (Jet Directs).  HP produced hundreds of thousands of these that die suddenly -- baking them for 10 min at 350 F resuscitates them.  I've done it a couple of times on a couple of different adapters.

 

December 5th, 2010 15:00

This is the only upgrade card for your system - the 7950GTX:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=110568730804&rvr_id=121618770757&crlp=1_263602_263622&UA=%3F*F%3F&GUID=34126fe612a0a0aad5837c63ff6a53ce&itemid=110568730804&ff4=263602_263622

Yes, the video card is faulty. If you're sure the hard drive is as well but the system won't boot from a CD/DVD, you'll likely need a new drive as well.

 


It's helpful to me, Thanks for your sharing!

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