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2 Posts
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16838
July 31st, 2012 07:00
XPS l502x won't boot into Windows 7
I was working the other night when the computer forced a restart like it was updating. It restarted and after post stuck on a blinking black cursor. I've run the entire diagnostic suite and all tests were passed, tried windows 7 startup repair and multiple system restore points(the later system restores errored out). I no longer have access to a win 7 disk and am fresh out of ideas.
help, please?
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Dell_Abhishek_B
551 Posts
0
July 31st, 2012 07:00
Hi OrionImprisoned ,
Welcome to the community.
I am really sorry to hear about the issue.I would like to inform you that we have a inbuilt diagnostics which you can run by pressing F8 button on the Dell logo, choose diagnostics menu and it will start with the diagnostic test. If this test pass then there is no hardware issue.
Also try to switch on the system in safe mode and see if it boots up.
If the tests pass and it doesn't boot in safe mode then we need to go for restoration options.
Please run this test once again and let me know.
If the system boots up in safe mode with networking also try to run the diagnostic according to the below link.
DELL-Madhur B
4 Apprentice
•
565 Posts
0
July 31st, 2012 07:00
Hi OrionImprisoned,
Welcome to the Community.
I understand your concern with regards to the computer.
As you say that you have tried all possible steps and you do not have windows 7 disk what you can do is you can contact me directly by clicking on my user name, add me as your friend, and send me the system service tag and phone # with address so that we check and do the needful
If you have any questions further can reply back to us.
OrionImprisoned
2 Posts
0
July 31st, 2012 08:00
Please read the post. Can't get into windows. Also, I have run the built in diagnostics by pressing F12 and then running through the diagnostic there. Then running the diagnostics in the thing that starts up after that with the symptom tree. Hardrive checked out fine, system board checked out fine, memory checked out fine.
Dell_Abhishek_B
551 Posts
0
July 31st, 2012 16:00
Hi OrionImprisoned,
Thanks for the reply. If all the tests have passed , in that case restoring it to the default settings from the media can resolve the issue. Please add me as a friend by right clicking on my name and send me the Service tag and the name of the system owner as a Personal Message.
Please do not post the above mentioned details in the forum.
Once I do the initial check we can help you out with the cds.