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Tvinnet

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28507

April 1st, 2013 08:00

XPS m1330 driver/hardware problem with microhone and webcam

About a month ago I installed the CL eye drivers for my PSeye, which worked splendid, but it seems to have overwritten the drivers for the built in webcam and the microphone. The device manager shows nothing with the name of webcam or anything alike. The only unknown device is “Uknown device”, and says it is a USB device… 
The computer is a Dell XPS m1330.. 
Any help will be grateful.

DELL-Chinmay S

4 Operator

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1.8K Posts

April 2nd, 2013 01:00

Hi Tvinnet,

Please share the operating system installed. 

Let's check if the webcam is listed under 'Imaging Devices' in 'Device Manager'. To check webcam in 'Device Manager':

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Imaging Devices”, you will find the 'Webcam' listed.
  • Right click and uninstall. 
  • Restart and see if it makes any difference. 

If issue persists, you may uninstall the USB root hubs and check if it makes any difference. To uninstall USB Root Hubs:

  1. Expand ‘Universal Serial Bus controllers’
  2. From the list, look for ‘USB Root Hub’
  3. Right click, choose ‘Uninstall’, choose ‘Ok’
  4. Uninstall all ‘USB Root Hub’ listed
  5. Wait for all the drivers to get uninstalled
  6. Restarted the computer
  7. Restarting the computer will install ‘USB Root Hub’s automatically on the computer

If the webcam is listed under Imaging Devices, you may uninstall the 'Webcam' application from control panel and then re-install to see if it works. To re-install webcam central, click on the link:  http://dell.to/16hE4AB

Please share the findings. 

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