blank screen/loud buzzing sound

Question

Hi Everyone, So just wanted to get a feel from the community as this is my second problem i am having with my alienware m17x r4.  1st problem was while playing games my screen would go blank and a loud buzzing sound would occur, they fixed it by replacing my graphics card. Which did stop the problem for about 2 years. The problem now that has started to happen is, the screen will go blank but everything is still on, the pc will restart and windows gives me this error message: ============================== Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional information about the problem: BCCode: 116 BCP1: FFFFFA801A456010 BCP2: FFFFF8800FCEE6FC BCP3: FFFFFFFFC000009A BCP4: 0000000000000004 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\041015-23244-01.dmp C:\Users\Top Line Gamers\AppData\Local\Temp\WER-25958-0.sysdata.xml Read our privacy statement online: go.microsoft.com/fwlink;clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt ============================== ( i did preform the system check and all areas where ticked green) So after a day now, the screen is starting to go blank again but this time with the loud buzzing sound, when i restart the pc all is fine until i start playing games then it happens again. it varies from just a blank screen with a automatic restart or just a blank screen with the buzzing sound.  i called tech support and they think its my graphics card. Can anyone else shed some light with there previous experience to this and what the fix would be? i am out of warranty but willing to pay as long as the problem is pin pointed and fixed.

DELL-Rishi · Answer

Hi xcentrik,

The BSOD bugcheckcode - 116 refers to the display driver and hence the video card. Check this link for a list of bsod errors - http://bit.ly/1NZ1sZG- as specified by MS.

Does the system overheat while playing games? Could you try reinstalling the video driver from the vendor site - nvidia - geforce.com / ati - amd.com? Make sure remove the old drivers - restart and do a clean install of the new driver. Also update the BIOS from support.dell.com - http://dell.to/1kGWIcI- this might fix the issue.

If you are able to open up the machine, then I would suggest to clean the air vents and the fan with a can of compressed air or a small vacuum cleaner.

If nothing works, then you would have to replace the video card.

Keep us updated.

xcentrik · Answer

Hey,

So i ran a few individual diagnostics every time i run the Graphics card and there is some sort of strain. It shuts down. Everything else comes up with no error. So i am confident to say it my graphics card.

DELL-Rishi · Answer

Hi xcentrik, Am glad you were able to isolate the issue to be with the graphics card. If you need any further assistance, please let us know.

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