bluetooth and web cam not working

Hi michu87,

You may follow the steps below to turn the Bluetooth On and see if it helps :

1. Launch Settings Charm (Windows + I button on keyboard) and select Change PC settings.
2. Select Wireless from the left pane.
3. Under the Wireless devices option, move the Bluetooth slider to turn it on/off.
4. Also ensure that the Airplane mode is Off.

Both Option are not  working ..  There is no web cam option in device manager

THANK YOU FOR  YOUR VALUABLE REPLY.. 

Dear Sundeep

Please Help me.  i cant fix problem with ur solution. For Bluetooth Cant change  the Bluetooth Slider from the pc setting (showing slider in wireless setting)and there is no web cam option in Device manager. expecting ur reply.

Thanking You.

Regards

Michu 

Hi michu87,

Apologies for delayed response. It appears the USB controllers are not installed properly. You may follow the steps below to refresh USB Root Hubs and see if it helps :

1. Open Device Manager
2. Expand ‘Universal Serial Bus controllers’
3. From the list, look for ‘USB Root Hub’
4. Right click, choose ‘Uninstall’, choose ‘OK’
5. Uninstall ‘USB Root Hub’ and 'USB Enhanced Host Controller'
6. Restart the computer
7. Restarting the computer will install ‘USB Root Hub’s automatically

If the issue persists, please try updating the chipset drivers from Here and Management Engine driver from Here. Follow the onscreen instructions and restart the computer when prompted.

You may also try putting a little pressure near the webcam area and see if that makes any difference. This step is to check for any loose connections.

For the Bluetooth issue, please share a screenshot of Device Manager with Network Adapters expanded. Will take it further from there.

Hello Sir, In the wireless devices list bluetooth is not shown off.. Also I could'nt find any softwares for webcam. But they are found in the device manager driver details. please help me out of this.

Hello Sir, In the wireless devices list bluetooth is not shown off.. Also I could'nt find any softwares for webcam. But they are found in the device manager driver details. please help me out of this. My laptop model is Dell Inspiron 15 3521 with Win8 64 bit

Hi Thoufeeka Azees,

Has the Bluetooth worked before? When did the issue start? Did you make any recent changes to the computer? Please attach a snapshot of the device manager.