10 Posts

July 29th, 2013 01:00

thanks to all that have help me, i have sent the dell 5520 back and ordered a dell 5530 (the one that should be in my laptop) . thanks to all.

gary

249 Posts

July 25th, 2013 03:00

Hi garycanfix,

Good day and welcome to the community!

Thanks for reaching out to us. You can check on this link http://dell.to/12QP7Pr and try downloading those drivers here. Let me know how it goes. Glad to assist.

Thanks and Regards,

10 Posts

July 25th, 2013 03:00

my model No is PP39S wwan card/bluetooth/camera/wireless card

10 Posts

July 25th, 2013 03:00

10 Posts

July 25th, 2013 03:00

thanks, first one is> unknown ACPI\CPL0002\2&DABA3FF&0  and the other one> data interface USB\VID_413C&PID_8136&MI_01\6&130FAF5C&0&0001 AND >data interface USB\VID\413C&PID_8136&MI_00\6&130FAF5C&0&0000  sorry i cannot put a screen shot on, i cannot see on here wear you input it, all i have got is a reply button

4 Operator

 • 

2.6K Posts

July 25th, 2013 03:00

Hello Gary,

In order to assist you, I would request you to help me with the Device IDs of the devices which has the orange triangle:

  • Open Device manager.
  • Right click “the device which has the orange exclamation”.
  • Under Other devices, click “Properties".
  • Select “Details” tab.
  • Click the drop-down menu under “Property” and select “Device Id”.
  • Please follow the same process to get the Device ID for all the devices which has the orange exclamation.
  • I would also request you to take a screen shot of device manager and post it with your reply, so that I can search for the right drivers.
  • Select Device Instance Path or Device Instance Id (whichever is available for your version of Windows) from the drop down box. The first part of the Value identifies the drive type followed by a long series of underscores, and then the firmware version number. The rest of Value is not needed. See the sample image below (this is for Optical Drive, it may be different for your device), the first part of the value shown identifies the drive type as "IDE\CDROMHL_BDDVDRW_GBC-H20L", followed by the firmware version number of 1.B8.




    Write the version number down.

In your reply please add the Device Instance Path or Device Instance Id so that I can research on the issue. I would also request you to share the screen shot of the device manager with your reply. 

Awaiting your response!

9 Legend

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87.5K Posts

July 25th, 2013 05:00

Make sure you installed the chipset drivers FIRST.

www.dell.com/.../inspiron-mini9

The other drivers are also linked there.

10 Posts

July 25th, 2013 06:00

i have found what the data 2 are it is this> the 5520-a00 3g  wwan, but i cannot find a driver for it, when i take it out the 2 data ones go, so it must be this

9 Legend

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87.5K Posts

July 25th, 2013 06:00

That's a Cingular Wireless card.   Though the drivers are linked below you'll have to ask AT&T whether they still support it - they may in fact not (Cingular became AT&T, which then made obsolete a lot of old Cingular hardware).

www.dell.com/.../driverdetails

10 Posts

July 25th, 2013 07:00

thanks ejn63, when i  install it all i get is> " not a dell compatible system" ????? my laptop is DELL MIN 910 running winxp home 32

9 Legend

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87.5K Posts

July 25th, 2013 08:00

Are you certain you've installed the chipset drivers?

10 Posts

July 25th, 2013 12:00

i had to install the lan driver first to get on the internet and then installed the chipset

10 Posts

July 25th, 2013 12:00

i think i can solve the data with the wwan, i just need the driver nothing else, but when i download it from dell it comes as a package,if i could unzip the install.exe and pluck the driver out then i could install it,?

10 Posts

July 25th, 2013 12:00

sorry for delay, yes i have just installed again and still the same?

4 Operator

 • 

2.6K Posts

July 28th, 2013 06:00

Hello Gary,

Yes, you need to unzip the install.exe file to install the driver. I would also request you to help me understand from where are you trying to install the drivers.

Awaiting your response!

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