Thanks for posting this Dell Foundation Service (Dell.DFS.Agent.WinService, DFSSvc.exe) issue. The intent of the Dell Foundation Service software is to provide a core set of messaging and support functions to us. Obviously, it is not a requirement of the computer and the operating system. Which is why I stated in other threads to uninstall it through Control Panel- Programs and Features. I think that uninstalling the software rather than disabling services is a better choice. If at a later time a user does want us to help them troubleshoot via remote processes, we will guide them as to what software they might need to install. The software itself will be updated periodically, so at a later date you could choose to reinstall it and retest.
While having an online Dell Pro Support session this past Sat., my OS stopped working and I had to go to my Acronis/WD backup drive to recover files. It IS NOT a coincidence that on the same day I experienced the dfs.agent.winservice corruption my Acronis/WD stopped backing up. I lost two weeks of backup files because I did not know it had stopped. It would be helpful for us less knowledgeable users to have a step by step list of how to uninstall this file and an explanation as to why this file exists and why it can get corrupted and take over our CPU's as well as stop my Acronis backup.
DELL-Chris M
Community Manager
•
56.9K Posts
1
November 25th, 2016 18:00
Thanks for posting this Dell Foundation Service (Dell.DFS.Agent.WinService, DFSSvc.exe) issue. The intent of the Dell Foundation Service software is to provide a core set of messaging and support functions to us. Obviously, it is not a requirement of the computer and the operating system. Which is why I stated in other threads to uninstall it through Control Panel- Programs and Features. I think that uninstalling the software rather than disabling services is a better choice. If at a later time a user does want us to help them troubleshoot via remote processes, we will guide them as to what software they might need to install. The software itself will be updated periodically, so at a later date you could choose to reinstall it and retest.
Harry 7810
8 Posts
0
December 5th, 2016 12:00
Thank you Dell-Chris M
While having an online Dell Pro Support session this past Sat., my OS stopped working and I had to go to my Acronis/WD backup drive to recover files. It IS NOT a coincidence that on the same day I experienced the dfs.agent.winservice corruption my Acronis/WD stopped backing up. I lost two weeks of backup files because I did not know it had stopped. It would be helpful for us less knowledgeable users to have a step by step list of how to uninstall this file and an explanation as to why this file exists and why it can get corrupted and take over our CPU's as well as stop my Acronis backup.
Thank you again for responding. Harry