Hi,

Thank you for reaching us.

What is the system model?

When you say "Factory setup manager" , Are you referring to the Dell backup and recovery manager?

Please respond.

Thank you

My system model is Inspiron 3542, I am referring to  Dell backup and recovery manager, it is not working may be due to this reason my pc is not refreshing or resetting, I don't know how to fix it

Hi,

Please send a private message with the computer's service tag.

To send a private message, click on my name and click start conversation.

Thank you