9 Legend

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87.5K Posts

January 31st, 2016 08:00

Does the system recognize the AC adapter or is it showing "unknown"?  F2 at powerup to get into UEFI setup to check.

3 Posts

January 31st, 2016 08:00

yes sir, AC adapter is is there any fix ?

thanks for replying sir

3 Posts

January 31st, 2016 08:00

thank you sir i wil replace AC adapter first then i will follow if it wont help 

thanks you for quick reply sir i appreciate you help 

9 Legend

 • 

87.5K Posts

January 31st, 2016 08:00

If the system is under warranty, call Dell for repair.  If it's not, first thing to do is try a new OEM Dell AC adapter - if that doesn't solve the problem, replace the DC power jack:

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And if that doesn't solve the issue, it's the mainboard that's faulty and will need to be replaced.

Without a recognized AC adapter, the battery will not charge.

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