when my laptop is starting , after initializing it is showing that hard-drive is not installed and then it wouldn't start . How to fix this problem ? Please help
Does the system boot into Windows? Is the HDD detected in BIOS? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
DELL-Rishi
6 Operator
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2K Posts
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January 15th, 2017 10:00
Hi SHEAF,
Does the system boot into Windows? Is the HDD detected in BIOS? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.