service tag and express service code are missing from BIOS..please help!

also this file will put it back in the dell accessory folder.

do a search on asset.com and that will get you what you need, maybe

*** I'm not v familiar with this message board and am intenting to reply to "leduke30" re: this service tag issue he has tried to help me with. I don't intend for this to be publicly posted, but I'm not sure if that's avoidable. If it does get posted to the message board I look forward to reading whatever the community has to say about it. Anyway........Here's the my response: ****
I spent more than 8 hours straight trying to get help from their "support" team. Every time they got stuck and didn't know what to tell me to do next, they put me on hold.....then never returned. So I had to hang up and start over again. I cannot tell you how unprofessional their tech support has been in my experience! After about 3 hours of trouble shooting, full system restores and much more, my computer no longer worked AT ALL! I finally got ahold of someone who seemed to truly care. The end result was that they are going to send me a refurbished system which will supposedly be similar to mine (which I bought 6 months ago and purchased a 3 yr warranty!), depending on what is available. This process will take about 4 weeks. In the meantime I'm stuck without a computer because the one I currently have is no longer even powering on! I explained to them that I can't go 4 weeks without a computer, for business reasons, and they basically told me to feel fortunate to be getting a replacement---period. Apparently there are SOOOO many divisions that must sign off on this exchange, and this is the reason for the delay. This is not what I'd expect from a company who supposedly has great technical support. Immediately after I bought the computer 6 months ago, supposedly new, direct from Dell, I had to replace a defective battery,...since then I've had to get the processor replaced, memory replaced, and motherboard replaced TWICE, (as well as some other minor replacements) and now it doesn't work at all. And I should feel fortunate that they are sending me a refurbished system in exchange? And I have to go a month w/o a computer???!!! Awful! I'm sorry to burden you with my anger and utter disbelief, but the words just started flowing and, well, since I can't get anyone from Dell to care or accept any responsibility for this mess, I just felt the need to share my tale of woe with anyone who owns, understands, and appreciates Dell Computers. I'm not sure you've even read this far, but at least I feel better for just putting the words down. If you are still reading, do you know of anyone else with similar horror stories? I wonder how common this is. It's very frustrating that there seems to be no way of reaching a Customer Support or Relations division of Dell that would even listen to what I've gone through. Everytime I've tried to register some sort of complaint I get "put on hold" or simply disconnected. And then I have to go through the whole process of navigating their automated touch-tone system, waiting for the next (random) support tech., and then starting again from the beginning (they will not give a case # until the end of the call, nor will they give a direct extension) ..... because the guys who disconnect you or leave you on hold for hours (literally I sat on hold for 2 hours at one point) do not document that the call even occurred! GRRRR.. Sorry again for going on about this. I don't usually send long frustrated emails to perfect strangers .... especially someone who was kind enough to offer some free trouble-shooting advice. So I do thank you for that advice, and hope you never have this type of experience with Dell or any other company for that matter!
Respectfully,

Adam

Venting here is possibly cathartic for your soul but will not soften the problem.  Make a call to Dell customer support and tell them the history of the case #.  They are there to help.  You might mention that you feel some form of compensation would be in order.  My experiences with the customer support departments have been positive. 

Regards,

Miguel T.

The Asset boot floppy will allow you to put the service tag back.

Release Title: System Utilities: Dell Client Configuration, Utility, Windows 2000, Windows XP, English, v.1.1.111.0, A00
Release Date: 02/13/2004
Description: The Dell Client Configuration Utility (DCCU) is a tool for managing Dell clients through BIOS updating, shutdown/restart, asset/inventory reporting, and SMBIOS, CMOS and OS parameter setting.

http://support.dell.com/support/edocs/software/smdccu/

ftp://ftp.dell.com/utility/R73202.EXE

http://www.dell.com/downloads/global/solutions/dccu_infobrief.pdf

ASSET 209   Asset Version 2.09

Release Title: System Utilities:
Dell Asset Utility, Utility, English, Multi System, 2.09

Release Date: 09/27/2005
Description: Asset Utility

This is a boot floppy image executable.

ftp://ftp.us.dell.com/utility/R109071.exe

 
The correct syntax for using the program for a Service Tag number....
 
asset /s [XXXXXXX] Sets either a 5 or 7 digit code. X's being the tag.
 
asset /?   Help menu.... although the Service Tag switch (/s) is a hidden command.