If you haven't yet run the full (extended) hard drive diagnostic, that's next - F12 at powerup. This is not the quick 10-minute drive test -- it will take you about two hours.
It sounds like the hard drive is very much suspect (the quick test does not test the hard drive media).
If you did not prepare a recovery disc, you'll either need to contact Dell for that, or use a Digital River WIndows 7 ISO download (you can use your product key on the label in the battery compartment) -- you cannot download the recovery media from Dell.
Thank you kindly for a reply mate. I have since determined that the hard drive is bad. Apologies for getting pissy in last post, just thought it sad that I had to get help outside of Dells website. Not to mention an admin could take the time to edit my post but not direct me with any info I seek? Anyway, I have the new hard drive here now but now will need to download my dell digital...which in itself is being difficult as it keeps wanting to register the other Dell computer im on.
Any Ideas on how I can download the software &need for this laptop on a flash drive to reinstall on the new hard drive?
Seriously? How does it go this long without an answer or at least a reply, yet an admin can edit due to service tag being in post? This is what Dells customer service has come to? Sad as I have bought thousands of dollars of Dell computers in last 10 years but guess this will be my last.
Thank you so much for the help...Vid was great, I have a windows 7 disc & the product key on laptop. Will do a fresh install from it. They should pay you here!
ejn63
9 Legend
•
87.5K Posts
1
August 9th, 2014 12:00
If you haven't yet run the full (extended) hard drive diagnostic, that's next - F12 at powerup. This is not the quick 10-minute drive test -- it will take you about two hours.
It sounds like the hard drive is very much suspect (the quick test does not test the hard drive media).
ejn63
9 Legend
•
87.5K Posts
1
August 9th, 2014 12:00
If you did not prepare a recovery disc, you'll either need to contact Dell for that, or use a Digital River WIndows 7 ISO download (you can use your product key on the label in the battery compartment) -- you cannot download the recovery media from Dell.
Manual install instructions
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=DSN_362048
On this model, the replacement of a hard drive isn't trivial (see below):
https://www.youtube.com/watch?v=c0OM7cothHU
David Mayger
6 Posts
0
August 9th, 2014 12:00
Hey Ejn63,
Thank you kindly for a reply mate. I have since determined that the hard drive is bad. Apologies for getting pissy in last post, just thought it sad that I had to get help outside of Dells website. Not to mention an admin could take the time to edit my post but not direct me with any info I seek? Anyway, I have the new hard drive here now but now will need to download my dell digital...which in itself is being difficult as it keeps wanting to register the other Dell computer im on.
Any Ideas on how I can download the software &need for this laptop on a flash drive to reinstall on the new hard drive?
Thanks
David
David Mayger
6 Posts
0
August 9th, 2014 12:00
Seriously? How does it go this long without an answer or at least a reply, yet an admin can edit due to service tag being in post? This is what Dells customer service has come to? Sad as I have bought thousands of dollars of Dell computers in last 10 years but guess this will be my last.
David Mayger
6 Posts
0
August 9th, 2014 13:00
Ejn63,
Thank you so much for the help...Vid was great, I have a windows 7 disc & the product key on laptop. Will do a fresh install from it. They should pay you here!
Thanks again!
Philip_Yip
9 Legend
•
16.1K Posts
0
August 9th, 2014 18:00
See my set of guides which will help assist with the Windows install:
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/
Note if you are looking for factory preinstalled software from My Dell Downloads it seems not to be working at the moment.