xps 17 network adapter issue

Question

Hi

I don't seem to have access to my network adapter even though it is listed in device manager as working perfectly. Intel(R) Centrino(R) Advanced-N 6230 is the product.

'No intel wireless network adapter was found' is what my intel wifi utility tells me

can anyone help?

cheers

OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Original Install Date: 26/09/2011, 3:48:32 PM
System Boot Time: 23/06/2012, 6:01:32 PM
System Manufacturer: Dell Inc.
System Model: Dell System XPS L702X
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2401 Mhz
BIOS Version: Dell Inc. A12, 22/07/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-au;English (Australia)
Input Locale: en-us;English (United States)
Time Zone: (UTC+10:00) Canberra, Melbourne, Sydney
Total Physical Memory: 8,086 MB
Available Physical Memory: 5,928 MB
Virtual Memory: Max Size: 16,171 MB
Virtual Memory: Available: 13,067 MB
Virtual Memory: In Use: 3,104 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\PETE-PC
Hotfix(s): 123 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2393802
[04]: KB2425227
[05]: KB2446710
[06]: KB2459268
[07]: KB2475792
[08]: KB2476490
[09]: KB2478662
[10]: KB2479628
[11]: KB2479943
[12]: KB2482122
[13]: KB2484033
[14]: KB2485376
[15]: KB2488113
[16]: KB2491683
[17]: KB2492386
[18]: KB2495523
[19]: KB2496898
[20]: KB2503658
[21]: KB2503665
[22]: KB2505438
[23]: KB2506014
[24]: KB2506212
[25]: KB2506223
[26]: KB2506928
[27]: KB2507618
[28]: KB2508272
[29]: KB2508429
[30]: KB2509553
[31]: KB2511250
[32]: KB2511455
[33]: KB2515325
[34]: KB2518869
[35]: KB2519736
[36]: KB2522422
[37]: KB2524375
[38]: KB2525694
[39]: KB2529073
[40]: KB2529825
[41]: KB2530548
[42]: KB2532531
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[44]: KB2534366
[45]: KB2536275
[46]: KB2536276
[47]: KB2539635
[48]: KB2541014
[49]: KB2544893
[50]: KB2545698
[51]: KB2547666
[52]: KB2550648
[53]: KB2552343
[54]: KB2555917
[55]: KB2556532
[56]: KB2559049
[57]: KB2560656
[58]: KB2562937
[59]: KB2563227
[60]: KB2563894
[61]: KB2564958
[62]: KB2567053
[63]: KB2567680
[64]: KB2570791
[65]: KB2570947
[66]: KB2572077
[67]: KB2579686
[68]: KB2584146
[69]: KB2585542
[70]: KB2586448
[71]: KB2588516
[72]: KB2603229
[73]: KB2604115
[74]: KB2616676
[75]: KB2617657
[76]: KB2618444
[77]: KB2618451
[78]: KB2619339
[79]: KB2620704
[80]: KB2620712
[81]: KB2621440
[82]: KB2631813
[83]: KB2633873
[84]: KB2633952
[85]: KB2639308
[86]: KB2639417
[87]: KB2640148
[88]: KB2641653
[89]: KB2641690
[90]: KB2644615
[91]: KB2645640
[92]: KB2647516
[93]: KB2647518
[94]: KB2653956
[95]: KB2654428
[96]: KB2656356
[97]: KB2656373
[98]: KB2656411
[99]: KB2658846
[100]: KB2659262
[101]: KB2660075
[102]: KB2660465
[103]: KB2660649
[104]: KB2665364
[105]: KB2667402
[106]: KB2675157
[107]: KB2676562
[108]: KB2677070
[109]: KB2679255
[110]: KB2685939
[111]: KB2686831
[112]: KB2688338
[113]: KB2690533
[114]: KB2695962
[115]: KB2699779
[116]: KB2699988
[117]: KB2709162
[118]: KB2709630
[119]: KB2709715
[120]: KB2718704
[121]: KB958488
[122]: KB976902
[123]: KB982018
Network Card(s): 6 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Intel(R) Centrino(R) Advanced-N 6230
Connection Name: Wireless Network Connection
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: ZTE Wireless Ethernet Adapter
Connection Name: Local Area Connection 2
DHCP Enabled: Yes
DHCP Server: 10.138.110.161
IP address(es)
[01]: 10.138.110.167
[02]: fe80::19bb:61dd:21c9:9f23
[05]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[06]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 3
Status: Hardware not present

DELL-Roshan L · Answer

Hi gypsyranger,

Welcome to the Community,

Try uninstalling and reinstalling the driver for the Intel wireless card (which includes the Intel utility). To uninstall right click on the Intel wireless card in Device Manager,click uninstall,put a check mark in the box for Delete driver software,click OK.Reboot system and reinstall the driver from the link below:

www.dell.com/.../DriverFileFormats

Hope this helps,

Thank You

PudgyOne · Answer

gypsyranger,

I still have problems helping with this adapter, so maybe Roshan can also help.

Places to look to see if your Connection is enabled

Dell has Updated Drivers for the Intel 6230 Wireless Networking Adapter Save them to the desktop.

Make a system restore point.

Start, control panel, device manager, network, right click on Intel® Centrino® Advanced-N 6230, left click uninstall.

Tell it to remove the drivers and software for the adapter.

Restart your computer.

Install the drivers saved to the desktop. In the same room as the router, try to connect. What happens?

This article...

Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

Control Panel\All Control Panel Items\Power Options\Create a Power Plan

Select High performance.

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

While you're in the device manager, click on the advanced tab. Look to see if this adapter has antenna diversity. Since this is a newer model adapter, I don't know if it does or not. If it does have Antenna Diversity, try changing it from Auto to Aux.

Let us know and maybe Roshan can help.

Rick

Locked Topics – Laptops General

xps 17 network adapter issue

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